How We're Helping

  • Features to save on shipping

    Whether these challenging times with access to tools built to save you money. Leverage our product dimensions pages and box saving features to generate rates, free of adjustments. Plus, insurance to add parcel coverage to protect against damage and loss.

  • 30-day free trial

    The last thing you want to think about right now is understanding subscription plans. We give all new users 30-days to try the Easyship platform on any plan to make sure it is a good fit for their business.

  • Regular courier updates

    With airlines cancelling up to 97% of flights, many courier services are being heavily delayed or suspended. Below you can find the latest details on couriers and we are continuing to update these as new information comes to hand.

  • Live Events

    We'll be bringing you weekly virtual programming from logistic experts, and partners, designed to support your business. Join our webinars to discuss the latest on courier updates, eCommerce trends, impacted regions and how to keep your business moving forward.

How We're Helping

Important Courier Service Updates

  • UPS

    Status: Fully operational except where constrained by government restrictions; waiving signature-on-delivery service in some countries.

    1. UPS has been deemed to be critical infrastructure by the Department of Homeland Security and is continuing to operate throughout the US, including in rural and restricted areas.
    2. UPS stores across the US remain open - you're advised to check operating hours before going.
    3. From March 24, UPS is suspending its Service Guarantee for all US-origin shipments (for both domestic and international services).
    4. Signature-on-delivery has been suspended within the US and for international shipments except for Adult Signature Required (ASR) services.

    For more information, see here.

  • DHL Express

    Status: Fully operational except for delays in cases of local government restrictions. Have applied temporary emergency surcharges.

    DHL is mobilizing Business Continuity plans to ensure that deliveries continue to be made. Top management is meeting each day to navigate the pandemic's swift evolution and daily hurdles. The carrier is ensuring that they follow all international and local government health protocols.

    From 25th of March, they have added a temporary emergency surcharge to each shipment. This pricing is already reflected for new shipments made on the Easyship platform.

    For more information, see here.

  • FedEx

    Status: Still Delivering within impacted areas as local conditions and restrictions allow.

    FedEx Announcement: April 16, 2020

    “Due to the crucial role we play in moving supply chains and delivering critical relief, FedEx is considered an essential business. We will continue to operate under state-of-emergency and shelter-in-place orders recently issued in the U.S”

    As the impact of the coronavirus outbreak sweeps across the world, the movement of goods, to and from impacted areas, is subject to local and international restrictions. As a result, FedEx business operations are being continuously adapted (as outlined below) to adhere to all regulations and guidelines from government authorities and to mitigate potential impacts.

    This information is provided for general guidance only.

    Global Suspension of Money Back Guarantee

    On March 24, FedEx suspended its global Money Back Guarantee for all FedEx Express®, FedEx Ground®, FedEx Freight®, and FedEx Office services until further notice.

    Delivery Updates

    As a result of government restrictions and supply chain disruptions, some FedEx service operations have been affected for certain impacted areas.

    Click here to access global service adjustments related to COVID-19 containment measures.

    Signature Delivery Updates

    To follow social distancing guidelines from the World Health Organization’s, FedEx has temporarily stopped requiring in-person signatures for most package deliveries in the US except for shipments with adult signature required. Services with change in signature protocols include

    • FedEx Express (U.S. and Canada)
    • FedEx Ground (U.S. and Canada)
    • FedEx Freight (U.S)
    • FedEx same-day city service (U.S)
    • FedEx Office stores and on-site locations at various U.S. retailers.

    Business Operation Updates

    For the health and safety of delivery staff and customers alike, FedEx has temporarily updated its retail location operating hours and available services.

    Click here to check FedEx local stores with temporary reduced hours and FedEx locations that are temporarily closed.

    Surcharges on Shipments

    Effective April 6, 2020, FedEx and its subsidiary TNT International have instituted a temporary surcharge on all FedEx Express international (parcel as well as freight) because of limited air cargo capacity.

    FedEx surcharges will remain in effect until further notice. FedEx temporary peak surcharge rates are per pound or per kilo.

    Other Notes of Importance:

    Please note that the information is subject to change without prior notice due to the dynamic nature of the COVID19 situation. Easyship will continue to provide updates as they become available.

    For more information on the FedEx response to COVID-19, please visit this site.

  • USPS

    Status: Fully operational domestically within the US; experiencing delays in Europe and parts of Asia; services suspended in parts of South America, Africa, Middle East, and throughout India

    Domestic

    The USPS advised shippers of delivery delays in its recent “COVID-19 Continuity of Operations Update,” effective, April 17, 2020.

    “U.S. Postal Service Priority Mail products and First-Class packages may require more time to be delivered due to limited transportation availability as a result of the ongoing Coronavirus Disease (COVID-19) impacts to the United States,” according to the advisory.

    It’s unclear what impact this may have on sellers, especially those on marketplaces such as eBay that display estimated delivery dates. While it uses data provided by the USPS, eBay also relies in part on a seller’s history in computing estimated delivery times, which could result in eBay providing shoppers with unrealistic estimates.

    Some of the key changes in USPS delivery times announced today include the following:

    • USPS Priority Mail Express service, which guarantees overnight service, will not change.
    • Service commitments for local 1-day Priority Mail will not change.
    • Priority Mail’s two- and three-day service commitments now will be extended to three and four days respectively.
    • First-Class Package Service (FCPS) two and three day service commitments will also be extended to three and four days, respectively.
    • Global Express Guaranteed Services also have been altered.

    International

    The service disruptions affect Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

    1. USPS will hold mail delivered to closed business addresses for 30 days before returning to the sender; businesses can request temporary mail suspension for 30 days.
    2. Because it's classified as an essential service, mail services are still operational.
    3. You can ship hand sanitizers and wipes, but only through Retail Ground, Parcel Select, or Parcel Select Lightweight; these are only available through your local post office branch.
    4. USPS has suspended their guarantee on Priority Mail Express International mail being sent to China and Hong Kong.There are some delays in mail to and from China, as well as Europe.
    5. Announced on 23rd April 2020 that they are transitioning some international services from air freight to sea freight. This will dramatically impact delivery lead times for these destinations. See USPS announcement: https://about.usps.com/newsroom/service-alerts/pdf/air-to-sea-diversion-in-effect.pdf.
    6. For a full list of international service disruptions, please visit: https://about.usps.com/newsroom/service-alerts/international/welcome.htm.

    Signature Delivery Updates

    Items requiring signature on delivery will no longer be signed at the moment of handover to the recipient, for health, safety and security reasons. Instead, the postman will ask for the recipient’s name and will enter this information in the signature field of the handheld device or delivery manifest. This temporary measure came into force from Monday, 16 March 2020 and remains in effect until further notice. For delivery of items to a mail room, the addressee will receive a text message or telephone call. Deliveries to premises or areas needing to be closed down due to COVID-19 are suspended.

    The following countries have suspended mail services from the USPS system.

    The below list of destinations are suspended as of April 14, 2020:

    1. Angola
    2. Bangladesh
    3. Benin
    4. Bermuda
    5. Bhutan
    6. Bolivia
    7. Bosnia and Herzegovina
    8. Botswana
    9. Burundi
    10. Cameroon
    11. Cape Verde
    12. Cayman Islands
    13. Chad
    14. Cook Islands
    15. Costa Rica
    16. Cuba
    17. Curacao
    18. Democratic Republic of the Congo
    19. Ecuador
    20. Equatorial Guinea
    21. Eritrea
    22. Fiji
    23. French Polynesia
    24. Gambia
    25. Guatemala
    26. Guinea
    27. Guinea Bissau
    28. Guyana
    29. Honduras
    30. Indiav
    31. Kenya
    32. Kiribati
    33. Kuwait
    34. Kyrgyzstan
    35. Laos
    36. Lebanon
    37. Lesotho
    38. Liberia
    39. Libya
    40. Madagascar
    41. Malawi
    42. Maldives
    43. Mauritius
    44. Moldova
    45. Mongolia
    46. Mozambique
    47. Nepal
    48. Netherlands Antilles
    49. New Guinea
    50. New Caledonia
    51. Norfolk Island
    52. Oman
    53. Panama
    54. Papua New Guinea
    55. Paraguay
    56. Peru
    57. Philippines
    58. Republic of the Congo
    59. Rwanda
    60. Samoa
    61. Saudi Arabia
    62. Senegal
    63. Seychelles
    64. Solomon Islands
    65. South Africa
    66. South Sudan
    67. Sudan
    68. Sri Lanka
    69. Swaziland (Eswatini)
    70. Tajikistan
    71. Tanzania
    72. Timor-Leste
    73. Tonga
    74. UAE
    75. Uganda
    76. Uruguay
    77. Vanuatu
    78. Venezuela
    79. Wallis and Futuna
    80. Yemen
    81. Zambia
    82. Zimbabwe

    For more information, see here or read more here.

  • Hongkong Post

    Status: Operational, but experiencing delays; mail to certain countries suspended due to new border restrictions.

    1. Many services suspended due to reduction or cancellation of passenger flights. All remaining services and destinations expected to be delayed.
    2. Signature-on-delivery services suspended for countries with this policy in place (includes Australia, Italy, South Korea, Netherlands, New Zealand).
    3. Many route suspensions throughout Africa, South America, and parts of Europe and Asia.

    For more information, see here.

  • SingPost

    Status: Operational, but experiencing delays; mail to certain countries suspended due to new border restrictions.

    Singapore Post is following the government's hygiene guidelines for its employees, facilities, and equipment, which includes frequent sanitation and regular information logging.

    1. They are experiencing a delay in all international mail and SpeedPost services, with current information expecting at least a 2-3 week delay. They are focusing on Speedpost Priority and Speedpost Express during this period.
    2. Shipments to China have been resumed, except to Hubei Province.
    3. Some services suspended for countries with closed borders; some suspensions or delays due to reduction or cancellation of passenger flights.
    4. Suspensions throughout South America, Africa, and Middle East

    For more information, see here.

  • Canada Post

    Status: Fully operational, waiving signature requirements.

    Where possible, their delivery agents will apply our safe drop process. This means they will leave these items in your mailbox or outside your door if it’s safe to do so. Where it’s not possible to safe drop, their delivery agent will leave a notice card indicating the post office where you can pick up your items by showing proof of identity.

    For more details see the Canada Post site.

  • Hermes

    Status: Operational but facing delays. Have implemented safe operational policies inline with the recommendations of governments in markets they are operating in.

    Hermes is making some changes to the way their couriers deliver parcels to offer 'contact-free delivery' right to everyone's doorsteps.

    These include:

    • Asking customers to choose a safe place for deliveries. Anybody due to receive a parcel should visit the tracking section and choose 'divert' to select a safe place. This can also be done through our app, within the MyPlaces section.
    • If a safe place hasn't been chosen but there is somewhere safe to deliver the parcel, then couriers will leave it there, even when there is someone in the property. A photo will be taken and this will be included in the delivery notification email.
    • For parcels requiring a signature, our couriers can temporarily do this on behalf of the customer to avoid unnecessary contact via hand-held devices. This will only happen when the customer opens the door and gives their name for security reasons. The courier will stay at least two steps away.
    • If there is no safe place available, please be assured that we will always attempt delivery 3 times.

    Click here for the latest Hermes updates

  • Sendle

    Status: Operational but facing delays and suspended destinations. Have implemented contactless delivery.

    ‘Signature on Delivery’ has been changed to ‘Authority to Leave’ to eliminate person to person contact. Our delivery drivers will leave a parcel at their discretion in a designated safe place. (They can also take a signature on behalf of customers while standing two metres away). See here for latest Sendle updates.

    The following countries have suspended mail services from the Sendle system.

    The below list of destinations are suspended as of April 16, 2020:

    1. Algeria
    2. Angola
    3. Antigua and Barbuda
    4. Argentina
    5. Aruba
    6. Azerbaijan
    7. Bahamas
    8. Barbados
    9. Belize
    10. Bermuda
    11. Bhutan
    12. Bolivia
    13. Bonaire
    14. Botswana
    15. Brazil
    16. Brunei Darussalam
    17. Burkina Faso
    18. Burundi
    19. Cameroon
    20. Canada
    21. Cape Verde
    22. Cayman Islands
    23. Central African Republic
    24. Chad
    25. Chile
    26. China
    27. Colombia
    28. Comoros, Union of the
    29. Congo
    30. Congo, Democratic Republic of the
    31. Costa Rica
    32. Croatia
    33. Cuba
    34. Curacao
    35. Cyprus
    36. Djibouti
    37. Dominica
    38. Dominican Republic
    39. Ecuador
    40. Egypt
    41. El Salvador
    42. Equatorial Guinea
    43. Estonia
    44. Eswatini (Swaziland)
    45. Fiji
    46. Finland
    47. France
    48. French Polynesia
    49. Gabon
    50. Gambia
    51. Georgia
    52. Ghana
    53. Greece
    54. Grenada
    55. Guadeloupe
    56. Guatemala
    57. Guinea
    58. Guinea-Bissau
    59. Guyana
    60. Haiti
    61. Honduras
    62. Hongkong
    63. Hungary
    64. India
    65. Iran
    66. Israel
    67. Ivory Coast
    68. Jamaica
    69. Japan
    70. Kenya
    71. Korea, Democratic People’s Republic of
    72. Korea, Republic of
    73. Kuwait
    74. Laos
    75. Lebanon
    76. Lesotho
    77. Liberia
    78. Libya
    79. Lithuania
    80. Macao
    81. Madagascar
    82. Malawi
    83. Maldives
    84. Mali
    85. Martinique
    86. Mauritania
    87. Mauritius
    88. Mexico
    89. Moldova
    90. Mongolia
    91. Montenegro
    92. Morocco
    93. Myanmar
    94. Namibia
    95. Nepal
    96. Netherlands
    97. New Caledonia
    98. Nicaragua
    99. Niger
    100. Nigeria
    101. Pakistan
    102. Panama
    103. Papua New Guinea
    104. Paraguay
    105. Peru
    106. Philippines
    107. Romania
    108. Rwanda
    109. Réunion
    110. Saint Vincent and the Grenadines
    111. Samoa
    112. Saudi Arabia
    113. Senegal
    114. Sierra Leone
    115. Singapore
    116. Sint Maarten
    117. Slovakia
    118. Somalia
    119. South Africa
    120. South Sudan
    121. Sri Lanka
    122. St. Helena/Ascension/Tristan da Cunha
    123. St. Kitts and Nevis
    124. St. Lucia
    125. Sudan
    126. Suriname
    127. Syrian Arab Republic
    128. São Tomé and Príncipe
    129. Thailand
    130. Trinidad and Tobago
    131. Tunisia
    132. Tuvalu
    133. Uganda
    134. Ukraine
    135. Uruguay
    136. Uzbekistan
    137. Vanuatu
    138. Venezuela
    139. Wallis and Futuna
    140. Western Sahara
    141. Yemen
    142. Zambia
    143. Zimbabwe
  • DHL eCommerce

    Status: Some destination country services have been suspended, with many others delayed.

    Services have been suspended in parts of South America, Africa, and the Middle East, and due to a reduction in airline freight availability, delays are expected in other destinations.

    For more information, see here.

  • Aramex

    Status: Operational, but experiencing some delays in international services.

    1. Aramex have confirmed that all services are currently facing delays to most international destinations due to high cancellations of airline services. Some destination country services have been suspended.
    2. Domestic Express shipments within the US is still operating, and the courier is working hard to deliver these on time.
    3. Temporary emergency surcharges are being applied to shipments. These charges are already implemented for new shipments being created on Easyship.
    4. Have temporarily suspended pickup from home businesses (residential addresses) in Singapore due to circuit breaker rules. Delivery to residential addresses have not been impacted.

    For more information, see here.

  • Royal Mail

    Status: Operational domestically; some international routes have been suspended, all others are delayed.

    1. Royal Mail is handling coronavirus test kits for NHS staff.
    2. They are operating with far fewer staff.
    3. 1pm time guarantee for Special Delivery has been suspended.
    4. Currently, 11,000 post offices are still open throughout the area.
    5. Signature-on-delivery services have been suspended; couriers will wait by door until packages are retrieved and enter names into their handheld devices themselves.
    6. Major export routes remain open, including the USA.
    7. Delays are to be expected in many cases; suspensions are in place for certain countries.

    For more information, see here.

  • SF Express

    Status: Mostly operational but facing delays into China. Have applied temporary emergency surcharges. Services to India are suspended. Economy Express services suspended to some destinations.

    1. Increased safety procedures in China are seeing an increase in delivery times.
    2. To cover costs of increased safety requirements, SF Express are applying temporary emergency surcharges for Economy Express and Standard Express services. These prices are currently reflected in the Easyship platform.
    3. Services to India have been temporarily suspended.
    4. Some Economy Express services have been suspended.
    5. Have temporarily suspended pickup from home businesses (residential addresses) in Singapore due to circuit breaker rules. Delivery to residential addresses have not been impacted.

    Have applied a temporary emergency surcharge for all new shipments going to Mainland China, Hong Kong, Taiwan & Macau. This pricing is already being reflected on the Easyship platform.

    For more information, see here.

  • Other Couriers

    Airpak: Operational but with delays due to manpower shortages and circuit breaker requirements. Click here for latest courier updates.

    APC: Operational but with service suspended to some countries and operation delay destinations being delayed due to shortages of air freight supply. Click here for latest courier updates.

    Australia Post: Operational but facing delays for all international shipments due to shortage of flights. Domestic shipments are less impacted but delays are still to be expected. Click here for latest courier updates.

    Canpar: Operational with limited disruption. Click here for latest courier updates.

    Couriers Please: Operational but facing delays. Click here for latest courier updates.

    Direct Link: Suspended, All services are currently suspended from Hong Kong.

    DPD: Operational but facing delays. Have implemented safe operational policies inline with the recommendations of governments in markets they are operating in. Click here for latest courier updates.

    DPEX: Operational but services suspended to some destination countries. Delays being faced in other markets. Click here for latest courier updates.

    GlobalPost: Operational but service suspended for some countries or facing delays in other destinations. Click here for latest courier updates.

    J&T Express: Operational but facing delays due to manpower shortages and circuit breaker requirements. Have implemented contactless delivery measures.

    Lalamove: Operational but with delays due to manpower shortages and circuit breaker requirements. Click here for latest courier updates.

    NinjaVan: Operational but facing delays due to manpower shortages and circuit breaker requirements. Have implemented contactless delivery measures. Have suspended pickups from home based businesses (residential addresses). Click here for latest courier updates.

    P2P: Operational but facing delays. Have implemented safe operational policies inline with the recommendations of governments in markets they are operating in. Click here for latest courier updates.

    ParcelPoint: Operational but facing delays, suspended signature on delivery. Click here for latest courier updates.

    Purolator: Operational but suspended to some destination and service. Click here for latest courier updates.

    Quantium: Operational but all services are currently facing delays to most destinations due to high cancellations of airline services. Click here for latest courier updates.

    Qxpress: Operational but with delays due to manpower shortages and circuit breaker requirements. Have implemented contactless delivery measures.

    SEKO: Operational but facing delays. Priority given to Medical, Aid and Relief shipments. Click here for latest courier updates.

    Singapore Post: Operational but most service facing delays due to the cancellation of flight. Click here for latest courier updates.

    TNT: Operational but facing delays. Refer to FedEx service notes. Click here for latest courier updates.

    Toll: Operational but facing delays. Click here for latest courier updates.

FAQ

  • Can I still make deliveries? Which countries have restrictions?

    While many couriers have suspended services to certain countries, for the most part, you should be able to get your shipments delivered. Get the latest information on delivery interruptions for US services here , Europe & UK services here , and Hong Kong, Singapore & Australia here .

  • What happens after my 30-day free trial of Easyship?

    After your free trial, you will be charged the monthly subscription fee (plus any applicable taxes) on the first day of each subsequent billing cycle. You can also adjust your plan to "Free" at anytime during the trial, if you're under the 100 shipment monthly maximum.

  • What can I do if my recipient is closed and I still need to ship to them?

    First, you should check if there is any other business address they can accept delivery at. You could also see if it's possible to hold the shipment at their local courier office so they can pick it up. Otherwise, you may have to consider shipping to a residential address that they can access; this may require you to pay a residential surcharge, though.

  • What if I'm in an existing Easyship Paid Plan and need financial relief?

    Are you already using Easyship on a paid account but experiencing hardships due to the coronavirus? Reach out to our team and we'll try our best to find a solution to help you out.

  • How can I register to the COVID-19 webinar series?

    You can register here to join Easyship's logistics experts for insightful webinars to help you navigate through these uncertain times. They'll be giving you plenty of news updates, tips for operating your online business and shipping during this time, and taking your questions in Q&A sessions.

  • How can Easyship help during the coronavirus pandemic?

    We're offering live webinars and on-demand resources, so you get information and insights from our experts to navigate these times.

  • Can I still process shipments as normal on the Easyship platform?

    Yes, you can still process shipments as normal on the Easyship platform . We will continue to monitor the situation and send updates as we learn more.

Other Helpful Information

Visit the World Health Organization website (WHO) for real-time information about the Coronavirus pandemic and COVID-19 disease.

Access the CDC website to get guidance on coronavirus protocols and protection against COVID-19.

Other Helpful Information