DHL Documents

Common questions about DHL Documents

• How does DHL Documents work?

  To create a shipment with DHL Documents, you must enter your shipment details (such as address and item details) and purchase a shipping label. Print out your shipping labels and attach to your package and then dropoff your package at a designated dropoff location. Dropoff locations can be found here. From there, DHL Express will arrange shipment to your final destination.

  This whole process can be managed on the Easyship platform.

• How do I track a DHL Documents shipment?

  You can track DHL Documents shipments using the tracking number for the shipment provided and visiting the DHL Express website.

• How do I contact DHL Express for a shipment?

  You can generally contact DHL Express at their website or calling 1-800-805-9306. In most cases, shipments created on the Easyship platform will provide you all the visibility you need on a shipment.

• What are the shipping rates for DHL Documents?

  Pricing varies based on shipment details and destination.

  Signup today for a free Easyship account to see the most accurate rates for DHL Documents and other services we offer.

• How long will delivery take for a DHL Documents shipment?

  Shipments for DHL Documents shipments to Hong Kong generally take between 1 - 1 days.

  Signup for an Easyship account to see the most accurate delivery time for DHL Documents.

• Is there a DHL Express location near me?

  You can find the full list of DHL Express locations in United States here.

• What can I ship with DHL Documents?

  DHL Documents do not have many restrictions on what you can ship, however you should be mindful that things such as alcohol, food & other items are generally restricted to most locations. With DHL Documents, only documents are allowed on this service

• Does DHL Documents require a signature on delivery?

  DHL Documents shipments do require a signature on delivery. For a delivery to be completed, somebody will need to be at the destination address to receive the shipment.

• How does DHL Documents work with Easyship?

  Easyship will detect when a shipment is eligible for a DHL Documents shipment and show this as an option when preparing shipments. Further details on preparing shipments and obtaining the right boxes can be found here.