Easyship Solutions & Updates

Coronavirus: Carrier Operations Status in Hong Kong, Singapore & Australia

Gayatri Bhaumik

by Gayatri Bhaumik

On 2020 M03 19

by Gayatri Bhaumik

See below for how major carriers are responding to Covid-19 in Hong Kong, Singapore & Australia, and how mail services from the two countries are being affected. Find updates for US services here and Europe & UK services here.

Last Updated: 3rd April 2020 10am HKT

Aramex

Status: All destinations are facing delays, with suspension of services to some destination countries. Applying temporary emergency surcharges.

  1. Aramex have confirmed that all services are currently facing delays to most destinations due to high cancellations of airline services. Some destination country services have been suspended.
  2. Temporary emergency surcharges are being applied to shipments. These charges are already implemented for new shipments being created on Easyship.
Destination Country Service Status
Algeria Suspended
Armenia Suspended
Azerbaijan Suspended
Bangladesh Suspended
Congo Suspended
Djibouti Suspended
IndiaSuspended
Iraq Suspended
Israel Suspended
Jordan Suspended
Kazakhstan Suspended
Lebanon Suspended
Libya Suspended
Mauritius Suspended
Morocco Suspended
Philippines Suspended
Qatar Suspended
Rwanda Suspended
Sri Lanka Suspended
Sudan Suspended
Syria Suspended
Tunisia Suspended
Ukraine Suspended
Uzbekistan Suspended
Yemen Suspended
All other destinations Delayed

Status: New shipments have been suspended.

Due to closed borders and low air freight availability, Direct Link has suspended services for all destination countries. Current shipments are expected to be severely delayed.


DHL Express

Status: Mostly operational, with some suspended destinations and delays.

DHL is mobilizing Business Continuity plans to ensure that deliveries continue to be made. Top management is meeting each day to navigate the pandemic's swift evolution and daily hurdles. The carrier is ensuring that they follow all international and local government health protocols.

DHL Express countries with suspended services from Hong Kong

Destination Country Service Status
City of of Metz, France Suspended
City of Wuhan, China Suspended
Cuba Suspended
Guinea-Bissau Suspended
India Suspended
Mauritius Suspended
Mayotte Suspended
Sao Tome and Principe Suspended
Seycehelles Suspended
Somalia Suspended
Somaliland Suspended
St. Eustatius Suspended
Timor-Leste Suspended
Venezuela Suspended

DHL eCommerce

Status: Operational, but with suspended services to some countries and experiencing delays many others. Temporary emergency surcharges are being applied to shipments to the US.

  1. Many destination countries are being reported as having shipments delayed. Moldova shipments have been suspended. More suspensions are expected in the coming days.
  2. Temporary emergency surcharges are being applied to shipments being sent to the US. These charges are already implemented for new shipments being created on Easyship.

DHL eCommerce - Countries with Delays or Suspensions for Packet International & Packet Plus International Services from Hong Kong and Singapore

Destination Country Service Status
Cayman Islands Suspended
Crimea Suspended
Cuba Suspended
Djibouti Suspended
Equador Suspended
French Polynesia Suspended
Iran Suspended
Kuwait Suspended
Lebanon Suspended
Libya Suspended
Maledives Suspended
Moldova Suspended
Morocco Suspended
Myanmar Suspended
North Korea Suspended
Peru Suspended
Somalia Suspended
Sri Lanka Suspended
Sudan Suspended
Suriname Suspended
Syria Suspended
Tunisia Suspended
Bahamas Suspended
Belize Suspended
Bermuda Suspended
Botswana Suspended
Burundi Suspended
Chad Suspended
China Suspended
Fiji Suspended
Grenada Suspended
Honduras Suspended
Hong Kong Suspended
Jamaica Suspended
Laos Suspended
Lesotho Suspended
Liberia Suspended
Macau Suspended
Macedonia Suspended
Madagascar Suspended
Maldives Suspended
Mauretania Suspended
Montenegro Suspended
Namibia Suspended
New Caledonia Suspended
New Zealand Suspended
Nicaragua Suspended
Papua New Guinea Suspended
Australia Delayed
Belgium Delayed
Brazil Delayed
Canada Delayed
Chile Delayed
Croatia Delayed
Cyprus Delayed
Czech Republic Delayed
Denmark Delayed
El Salvador Delayed
Estonia Delayed
France Delayed
Germany Delayed
Greece Delayed
Hungary Delayed
India Delayed
Ireland Delayed
Israel Delayed
Italy Delayed
Japan Delayed
Latvia Delayed
Malta Delayed
Mexico Delayed
Mongolian Delayed
Netherlands Delayed
New Zealand Delayed
Norway Delayed
Poland Delayed
Portugal Delayed
Romania Delayed
Russia Delayed
Spain Delayed
Sweden Delayed
Switzerland Delayed
United Kingdom Delayed
United States Delayed

DPEX

All destinations are facing delays. Applying temporary emergency surcharges.

  1. Services require additional delivery time due to shortage of air freight supply. Some services suspended.
  2. DPEX are applying temporary emergency surcharges on shipments. This pricing is already reflected in Easyship rates.

DPEX - Countries with Delays or Suspensions

Destination Country Service Status
Bangladesh Suspended
Cambodia Suspended
India Suspended
Myanmar Suspended
Nepal Suspended
New Zealand Suspended
Pakistan Suspended
Sri Lanka Suspended
All other destinations Delayed

FedEx

Status: Partially operational to most markets; International Economy to all destinations suspended from Hong Kong; waiving signature-on-delivery service in some countries.

The company is following CDC and WHO guidelines for health and hygiene, including educating team members, encouraging practices such as frequent hand-washing, and sanitation of workspaces and equipment.

1.     Fedex International Priority from Hong Kong requires additional delivery time in China.

2.     TNT in Hong Kong won't accept more than 100kg maximum volume per customer, per day.

3.     TNT requires additional delivery time in China from Singapore

4.     Signature-on-delivery service waived in US and Canada, and in countries where required by local governments (i.e. Australia).

5. International Economy services from Hong Kong to all destinations have been suspended. Other services currently still available.

FedEx - Countries with Delays or Suspensions

Destination Country Service Status
French Polynesia Suspended
Mongolia Suspended
Tonga Suspended
Uzbekistan Suspended
Vanuatu Suspended
Wallis and Futuna Suspended
Austria Delayed
Bangladesh Delayed
Brunei Delayed
Cambodia Delayed
Canada Delayed
Europe Delayed
India Delayed
Laos Delayed
Latin America Delayed
New Zealand Delayed
Pacific Islands Delayed
Singapore Delayed
South Africa Delayed
South Korea Delayed
Sri Lanka Delayed
Timor-Leste Delayed
United States Delayed

Hong Kong Post

Status: Operational, but experiencing delays; mail to certain countries suspended due to new border restrictions.

1.     Some services suspended for countries with closed borders; some suspensions or delays due to reduction or cancellation of passenger flights.

2.     Signature-on-delivery services suspended for countries with this policy in place (includes Australia, Italy, South Korea, Netherlands, New Zealand)

Hong Kong Post - Countries with Delays or Suspensions for All HKP Services

Destination Country Service Status
Angola Suspended
Azerbajian Suspended
Cayman Islands Suspended
Chile Suspended
Fiji Suspended
French Polynesia Suspended
Guam Suspended
Israel Suspended
Italy Suspended
Jordan Suspended
Kuwait Suspended
Latvia Suspended
Libya Suspended
Maldives Suspended
Mariana Islands Suspended
Micronesia Suspended
Moldova Suspended
Morocco Suspended
Nauru Suspended
New Caledonia Suspended
North Macedonia Suspended
Panama Suspended
Peru Suspended
Philipphines Suspended
Republic of Congo Suspended
Saudi Arabia Suspended
Somalia Suspended
Sri Lanka Suspended
Sudan Suspended
Syrian Arab Republic Suspended
Tonga Suspended
Tunisia Suspended
Ukraine Suspended
Venezuela Suspended
Yemen Suspended
Antigua and Barbuda Suspended
Caroline Island Suspended
Easter Island Suspended
Gambia Suspended
Haiti Suspended
Mauritania Suspended
Marshall Islands Suspended
St. Christopher (St. Kitts) & Nevis Suspended
El Salvador Delayed
Panama Delayed
Slovenia Delayed
Spain Delayed
Australia Delayed
Japan Delayed
USA Delayed
South Korea Delayed
EU Delayed

Other Hong Kong Post Service Impact by Country

Service Destination Country Status
Surface letter and packet services Afghanistan Suspended
Surface letter and packet services Anguilla Suspended
Speedpost Armenia Suspended
Airmail (including Speedpost) Australia Suspended
All postal services (except Speedpost service) Austria Suspended
Airmail (including Speedpost) Bahrain Suspended
Airmail (except Speedpost) Balearic Islands Suspended
Airmail (except Speedpost) Barbados Suspended
Airmail (including Speedpost) Belarus Suspended
All postal services (except Speedpost service) Belgium Suspended
Surface letter and packet services Benin Suspended
Speedpost Bermuda Suspended
Surface letter and packet services Bhutan Suspended
Airmail (except Speedpost) Bolivia Suspended
Surface letter and packet services Brazil Suspended
Speedpost Brunei Darussalam Suspended
Surface letter and packet services Burkina Faso Suspended
Surface letter and packet services Burundi Suspended
Airmail (except Speedpost) Canada Suspended
Airmail (except Speedpost) Canary Islands Suspended
Surface letter and packet services Cape Verde Suspended
Speedpost Central African Rep. Suspended
Surface letter and packet services Central African Republic Suspended
All postal services (except Speedpost) Chad Suspended
All postal services (except Speedpost) Channel Islands Suspended
Airmail (except Speedpost) Christmas Island Suspended
Airmail (except Speedpost) Cocos (Keeling) Islands Suspended
Airmail (except Speedpost) Cook Islands Suspended
Surface letter and packet services Costa Rica Suspended
All postal services (except Speedpost) Crimea Suspended
Speedpost Cuba Suspended
Speedpost Cyprus Suspended
Speedpost Dem. Rep. of the Congo Suspended
All postal services (except Speedpost service) Denmark Suspended
Airmail (including Speedpost) Djibouti Suspended
Air Letter and Packet Services Dominica Suspended
Airmail (except Speedpost) Dominican Republic Suspended
Speedpost Egypt Suspended
Speedpost Equatorial Guinea Suspended
Surface letter and packet services Eritrea Suspended
Airmail (including Speedpost) Estonia Suspended
Surface letter and packet services Falkland Islands & South Georgia & South Sandwich Islands Suspended
Speedpost French Guiana Suspended
Surface letter and packet services Gabon Suspended
Airmail (including Speedpost) Gaza and Khan Yunis Suspended
Airmail (including Speedpost) Georgia Suspended
All postal services (except Speedpost service) Germany Suspended
All postal services (except Speedpost service) Greece Suspended
Air Parcel Services Grenada Suspended
Air Letter Services Guernsey Suspended
Speedpost Guinea-Bissau Suspended
Airmail (including Speedpost) Hawaii Suspended
Speedpost Honduras (Republic of) Suspended
All postal services (except Speedpost service) Hungary Suspended
All postal services (including Speedpost) India Suspended
Surface letter and packet services Iran Suspended
All postal services (except Speedpost) Iraq Suspended
Airmail (including Speedpost) Ireland Suspended
Airmail (except Speedpost) Isle of Man Suspended
Airmail (except Speedpost) Japan Suspended
Airmail (except Speedpost) Kazakhstan Suspended
Speedpost Kiribati Suspended
Speedpost Korea, North Suspended
Airmail (except Speedpost) Korea, South Suspended
Speedpost Kyrgyzstan Suspended
Speedpost Lao People's Dem. Rep. Suspended
Speedpost Lao People’s Dem. Rep. Suspended
All insured parcels services Luxembourg Suspended
Airmail (except Speedpost) Madagascar Suspended
Air Parcel Services Malawi Suspended
Airmail (except Speedpost) Mali Suspended
Airmail (except Speedpost) Montenegro Suspended
Airmail (except Speedpost) Montserrat Suspended
Surface letter and packet services Namibia Suspended
Surface letter and packet services Nepal Suspended
Airmail (including Speedpost) New Zealand Suspended
Airmail (except Speedpost) New Zealand Islands Territories Suspended
Surface letter and packet services Niger Suspended
Speedpost Nigeria Suspended
Airmail (except Speedpost) Norfolk Islands Suspended
All postal services (except Speedpost) Papua New Guinea Suspended
Airmail (except Speedpost) Pitcairn Islands Suspended
All postal services (except Speedpost service) Poland Suspended
All postal services (except Speedpost service) Portugal Suspended
Airmail (except Speedpost) Puerto Rico Suspended
Surface letter and packet services Rwanda (Rep.) Suspended
Air Parcel Services Samoa (U.S.A. Territory) Suspended
Speedpost Sao Tome & Principe Suspended
Speedpost Senegal Suspended
All postal services (except Speedpost) Sevastopol Suspended
Speedpost Seychelles Suspended
Speedpost Solomon Islands Suspended
Airmail (except Speedpost) Spain Suspended
Airmail (except Speedpost) Spanish Territories of North Africa Suspended
Surface letter and packet services St. Lucia Suspended
Airmail (except Speedpost) St. Pierre and Miquelon Suspended
Air Parcel Services St. Vincent and the Grenadines Suspended
Airmail (except Speedpost) Suriname Suspended
All postal services (except Speedpost service) Sweden Suspended
All postal services (except Speedpost service) Switzerland Suspended
Speedpost Tajikistan (Republic of) Suspended
Surface letter and packet services Togo Suspended
All postal services (except Speedpost) Tortola Suspended
Speedpost Turkmenistan Suspended
Surface letter and packet services Turks & Caicos Islands Suspended
Speedpost Tuvalu Suspended
All insured parcels services United Kingdom Suspended
Airmail (except Speedpost) United States of America Suspended
Airmail (including Speedpost) Uruguay Suspended
Speedpost Uzbekistan Suspended
Speedpost Vanuatu Suspended
Surface letter and packet services Vatican Suspended
Airmail (except Speedpost) Virgin Islands of the USA Suspended
All postal services (except Speedpost) Wake Island Suspended
Surface letter and packet services Wallis And Futuna Islands Suspended
Air Parcel Services Western Samoa Suspended
Airmail Cameroon Delayed
Speedpost Canada Delayed
Airmail (including Speedpost) Chile Delayed
Airmail (including Speedpost) Honduras Delayed
Airmail (including Speedpost) Jamaica Delayed
Airmail (including Speedpost) Malaysia Delayed
Airmail (including Speedpost) Norway Delayed
Airmail (including Speedpost) Romania Delayed
Airmail (including Speedpost) Singapore Delayed
Airmail (including Speedpost) Spitsbergen Delayed

SF Express

Status: Mostly operational but facing delays into China. Have applied temporary emergency surcharges. Services to India are suspended. Economy Express services suspended to some destinations.

  1. Increased safety procedures in China are seeing an increase in delivery times.
  2. To cover costs of increased safety requirements, SF Express are applying temporary emergency surcharges for Economy Express and Standard Express services. These prices are currently reflected in the Easyship platform.
  3. Services to India have been temporarily suspended.
  4. Some Economy Express services have been suspended.

SF Express Economy Express services suspended from Hong Kong

Destination Country Service Status
Australia Suspended
Bangladesh Suspended
Brunei Suspended
Cambodia Suspended
Chile Suspended
India Suspended
Malaysia Suspended
Malaysia (over 5 kg) Suspended
Myanmar Suspended
Pakistan Suspended
Sri Lanka Suspended
The Philippines Suspended
United Arab Emirates Suspended

TNT

Status: Economy Express services from Hong Kong suspended. Express services still operational

Inline with FedEx operations, TNT have suspended their Economy Express services from Hong Kong at this time due to a limit in supply of air freight. More express services are still operational.


Singapore Post (SingPost)

Status: Operational, but experiencing delays; mail to certain countries suspended due to new border restrictions.

Singapore Post is following the government's hygiene guidelines for its employees, facilities, and equipment, which includes frequent sanitation and regular information logging.

1.     They are experiencing a delay in all international mail and SpeedPost services. They are focusing on Speedpost Priority and Speedpost Express during this period.

2.     Shipments to China have been resumed, except to Hubei Province.

3.     Some services suspended for countries with closed borders; some suspensions or delays due to reduction or cancellation of passenger flights.

SingPost Service Impact by Country

Destination Country Service Status
All Countries (except those below) Delayed
Sudan Suspended
Argentina Suspended
Aruba Suspended
Cayman Islands Suspended
El Salvador Suspended
Colombia Suspended
Peru Suspended
Hubei Province (China) Suspended
Kuwait Suspended
Saudi Arabia Suspended
Uzbekistan Suspended
Marshall Islands Suspended
Cyprus Suspended
Czech Republic Suspended
Denmark Suspended
Estonia Suspended
Hungary Suspended
Latvia Suspended
Lithuania Suspended
Moldova Suspended
Montenegro Suspended
Poland Suspended
Russia Suspended
Serbia Suspended
Ukraine Suspended

Quantium

Status: Some destination country services are suspended with all remaining destination countries being delayed. Applying temporary emergency surcharges.

  1. All destination countries are facing delivery delays due to disruption to air freight services.
  2. Quantium are applying temporary emergency surcharges on shipments. This pricing is already reflected in Easyship rates.

Quantium service impact by country for Mail and Speedpost services

Destination Country Service Status
Austria Suspended
Benin Suspended
Bolivia Suspended
Cayman Island Suspended
Central African Republic Suspended
Chad Suspended
China Suspended
Colombia Suspended
Cyprus Suspended
Djibouti Suspended
Ecuador Suspended
France Suspended
French Polynesia Suspended
Greenland Suspended
Guinea-Bissau Suspended
Honduras Suspended
India Suspended
Italy Suspended
Kuwait Suspended
Latvia Suspended
Libya Suspended
Maldives Suspended
Mauritania Suspended
Mauritius Suspended
Moldova Suspended
Mongolia Suspended
Montenegro Suspended
Myanmar Suspended
Nepal Suspended
New Caledonia Suspended
Panama Suspended
Peru Suspended
Philippines Suspended
Samoa Suspended
Sao Tome and Principe Suspended
Somalia Suspended
Somaliland Suspended
South Africa Suspended
Sri Lanka Suspended
Tunisia Suspended
Uzbekistan Suspended
Venezuela Suspended
Zimbabwe Suspended
All other destinations Delayed

UPS

Status: Mostly operational, with some destinations being suspended or delayed; waiving signature-on-delivery service in some countries. Applying temporary emergency surcharges.

The company is following CDC and WHO guidelines for health and hygiene, including educating team members, encouraging practices such as frequent hand-washing, and sanitation of workspaces and equipment.

UPS are applying temporary emergency surcharges on shipments. This pricing is already reflected in Easyship rates.

UPS Service disruptions for shipments originating in Hong Kong, Singapore & Australia

Destination Country Service Status
Fiji Suspended
French Polynesia Suspended
Futurna Suspended
Kirbati Suspended
Tonga Suspended
Tuvalu Suspended
Wallis Suspended
Australia (from HK & SG) Delayed
Guam Delayed
Hong Kong (from SG & AU) Delayed
Mongolia Delayed
Philippines Delayed
Singapore (from HK & AU) Delayed