Plans Designed for Every Business

Frequently Asked Questions

• What is Easyship?

  Easyship is the world’s leading cloud-based shipping technology platform, with the goal of helping eCommerce merchants reach their customers around the world. Our end-to-end shipping platform simplifies the complex world of logistics for thousands of clients worldwide, making it more accessible for eCommerce merchants and startups to scale on a global level.

• Is Easyship right for me?

  Easyship is specifically designed to make shipping frictionless from checkout to delivery for creators around the world, allowing you to focus on making new stuff. Plus, we enable brands to provide the best experience for their customers via flexible delivery options at checkout as well as branded packing slips, tracking pages, and customer emails. Get started to access the largest pre-negotiated courier network, or link your courier account, and leverage our dashboard to support your operations!

• When will I be billed?

  Easyship subscriptions are billed on a monthly payment cycle on the same day every month. After your first month’s free trial, you will be charged your monthly subscription fee (plus applicable taxes, if any) on the first day of each subsequent billing cycle.

• Can I change my plan?

  Of course, you can cancel or change your account at any time. If you upgrade your account, you will be billed the prorated difference between the two tiers for the remainder of the period. Downgrades go into effect at the end of your billing cycle, so you’ll be able to access features of the higher plan until then.

• Are there any other fees?

  No, there are no hidden fees. Your monthly costs are simply your subscription plan, plus the cost of postage and insurance.

• Can I cancel my account?

  Yes. There is no contract of any kind and no obligation. A plan cancellation goes into effect at the end of the current billing period.

• Should I get an Annual Plan?

  Plus & Premier plan users will save 20% with an annual plan subscription. You can turn off Auto Renewal during the last month of your annual commitment. This will prevent the plan from renewing for another one-year commitment. If you're looking to cancel your annual plan early, please contact us and we can explore your options. Note that cancelling an annual plan early may result in a cancellation fee.

• Do you offer Enterprise solutions?

  Yes! To learn more about our enterprise offerings, schedule a demo with our Enterprise experts.

• How does Easyship support crowdfunding projects?

  Easyship sets entrepreneurs up for success by offering tools and resources for every stage of their shipping journey. Our guide to Fulfilling Your Crowdfunding Campaign offers best practices for planning, launching, and fulfilling your project. We also have resources for pricing your perks, using our handy crowdfunding shipping calculator, and setting up your shipping policy with our free policy generator. Last but not least, our crowdfunding experts are here to guide your campaign from planning to global delivery.

• Which plan is right for my crowdfunding campaign?

  Easyship prides itself on our transparent pricing structure. If your project has been successfully funded - we will waive our subscription fee until you ship to all your backers, meaning you only pay your shipping and fulfillment costs. Once you've shipped out your initial campaign - you can move to the subscription plan that fits your business. Get a free quote today.