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Limbic Media
Discover how Limbic Media is scaling its global fulfillment strategy while reducing duties and delivery costs using Easyship’s integrated shipping and warehousing network.
Discover how Limbic Media is scaling its global fulfillment strategy while reducing duties and delivery costs using Easyship’s integrated shipping and warehousing network.
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Founded by Justin Love, Limbic Media combines computer science and visual art to develop innovative, interactive lighting products for commercial and consumer markets. Known for blending technology and creativity, Limbic Media is scaling its global reach while maintaining premium quality and customer experience across markets.
Limbic Media needed to scale global fulfillment while maintaining control over customer experience and costs. Initially, shipping directly from Hong Kong worked for US customers, but changing tariffs led to unexpected duty costs and customer dissatisfaction. As they expanded into consumer markets, Limbic Media needed a scalable, integrated logistics solution to support its growth while reducing friction across Shopify, warehousing, and international shipping.
Easyship enabled Limbic Media to unify Shopify, warehousing, and shipping under a single system, making fulfillment smoother while keeping customer experience central.
“Easyship’s customer support has been critical. Their one-on-one guidance helped us integrate Shopify, warehousing, and shipping seamlessly, allowing us to scale globally while focusing on what we do best.”
– Justin Love, Founder & CEO, Limbic Media
By shifting from direct international shipping to localized warehousing in the US, Limbic Media reduced duties from hundreds of dollars per customer to manageable, transparent costs. This change protected customer satisfaction while maintaining competitive pricing.
Easyship’s warehousing partnerships are helping Limbic Media plan expansions in Canada and the UK. These moves will reduce shipping costs and eliminate duties on receipt for customers in these key markets.
Clear rate management and flexible courier rules allow Limbic Media to align shipping with the premium nature of its products, while Easyship’s hands-on support ensures the team can stay focused on growth and product innovation.
Since partnering with Easyship, Limbic Media has:
Limbic Media plans to complete warehouse expansions in Canada and the UK to further reduce costs and improve delivery times.
The team will continue refining courier strategies to balance premium delivery expectations with operational efficiency.
With Easyship and its warehousing partners handling scalable fulfillment, Limbic Media can keep its focus on innovation and customer experience while growing globally.
“Easyship’s customer support has been critical. Their one-on-one guidance helped us integrate Shopify, warehousing, and shipping seamlessly, allowing us to scale globally while focusing on what we do best.”
– Justin Love, Founder & CEO, Limbic Media
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