Easyship Solutions & Updates

Coronavirus: Carrier Operations Status in Hong Kong, Singapore & Australia

Gayatri Bhaumik

by Gayatri Bhaumik

On 2020 M03 19

by Gayatri Bhaumik

See below for how major carriers are responding to Covid-19 in Hong Kong, Singapore & Australia, and how mail services from the two countries are being affected. Find updates for US services here and Europe & UK services here.

Last Updated: 8th April 2020 10am HKT

Aramex

Status: All destinations are facing delays, with suspension of services to some destination countries. Applying temporary emergency surcharges.

  1. Aramex have confirmed that all services are currently facing delays to most destinations due to high cancellations of airline services. Some destination country services have been suspended.
  2. Temporary emergency surcharges are being applied to shipments. These charges are already implemented for new shipments being created on Easyship.
Destination Country Service Status
Algeria Resumed service (likely still delayed)
Armenia Suspended
Azerbaijan Resumed service (likely still delayed)
Bangladesh Resumed service (likely still delayed)
Congo Resumed service (likely still delayed)
Djibouti Suspended
IndiaSuspended
Iraq Suspended
Israel Suspended
Jordan Resumed service (likely still delayed)
Kazakhstan Resumed service (likely still delayed)
Lebanon Suspended
Libya Suspended
Mauritius Suspended
Morocco Resumed service (likely still delayed)
Philippines Suspended
Qatar Resumed service (likely still delayed)
Rwanda Suspended
Sri Lanka Suspended
Sudan Suspended
Syria Suspended
Tunisia Suspended
Ukraine Resumed service (likely still delayed)
Uzbekistan Suspended
Yemen Suspended
All other destinations Delayed

Status: New shipments have been suspended.

Due to closed borders and low air freight availability, Direct Link has suspended services for all destination countries. Current shipments are expected to be severely delayed.


DHL Express

Status: Mostly operational, with some suspended destinations and delays.

DHL is mobilizing Business Continuity plans to ensure that deliveries continue to be made. Top management is meeting each day to navigate the pandemic's swift evolution and daily hurdles. The carrier is ensuring that they follow all international and local government health protocols.

DHL Express countries with suspended services from Hong Kong

Destination Country Service Status
City of of Metz, France Suspended
City of Wuhan, China Suspended
Cuba Suspended
Guinea-Bissau Suspended
India Suspended
Mauritius Suspended
Mayotte Suspended
Sao Tome and Principe Suspended
Seycehelles Suspended
Somalia Suspended
Somaliland Suspended
St. Eustatius Suspended
Timor-Leste Suspended
Venezuela Suspended

DHL eCommerce

Status: Operational, but with suspended services to some countries and experiencing delays many others. Temporary emergency surcharges are being applied to shipments to the US.

  1. Many destination countries are being reported as having shipments delayed. Moldova shipments have been suspended. More suspensions are expected in the coming days.
  2. Temporary emergency surcharges are being applied to shipments being sent to the US. These charges are already implemented for new shipments being created on Easyship.

DHL eCommerce - Countries with Delays or Suspensions for Packet International & Packet Plus International Services from Hong Kong and Singapore

Destination Country Service Status
Brazol Suspended
Canada Suspended
Cayman Islands Suspended
Crimea Suspended
Cuba Suspended
Djibouti Suspended
Equador Suspended
French Polynesia Suspended
Iran Suspended
Kuwait Suspended
Lebanon Suspended
Libya Suspended
Maledives Suspended
Moldova Suspended
Morocco Suspended
Myanmar Suspended
North Korea Suspended
Peru Suspended
Somalia Suspended
Sri Lanka Suspended
Sudan Suspended
Suriname Suspended
Syria Suspended
Tunisia Suspended
Bahamas Suspended
Belize Suspended
Bermuda Suspended
Botswana Suspended
Burundi Suspended
Chad Suspended
China Suspended
Fiji Suspended
Grenada Suspended
Honduras Suspended
Hong Kong Suspended
Jamaica Suspended
Laos Suspended
Lesotho Suspended
Liberia Suspended
Macau Suspended
Macedonia Suspended
Madagascar Suspended
Maldives Suspended
Mauretania Suspended
Montenegro Suspended
Namibia Suspended
New Caledonia Suspended
New Zealand Suspended
Nicaragua Suspended
Papua New Guinea Suspended
Australia Delayed
Belgium Delayed
Brazil Delayed
Canada Delayed
Chile Delayed
Croatia Delayed
Cyprus Delayed
Czech Republic Delayed
Denmark Delayed
El Salvador Delayed
Estonia Delayed
France Delayed
Germany Delayed
Greece Delayed
Hungary Delayed
India Delayed
Ireland Delayed
Israel Delayed
Italy Delayed
Japan Delayed
Latvia Delayed
Malta Delayed
Mexico Delayed
Mongolian Delayed
Netherlands Delayed
New Zealand Delayed
Norway Delayed
Poland Delayed
Portugal Delayed
Romania Delayed
Russia Delayed
Spain Delayed
Sweden Delayed
Switzerland Delayed
United Kingdom Delayed
United States Delayed

DPEX

All destinations are facing delays. Applying temporary emergency surcharges.

  1. Services require additional delivery time due to shortage of air freight supply. Some services suspended.
  2. DPEX are applying temporary emergency surcharges on shipments. This pricing is already reflected in Easyship rates.

DPEX - Countries with Delays or Suspensions

Destination Country Service Status
Bangladesh Suspended
Cambodia Suspended
India Suspended
Myanmar Suspended
Nepal Suspended
Pakistan Suspended
Sri Lanka Suspended
All other destinations Delayed

FedEx

Status: Partially operational to most markets; International Economy to all destinations suspended from Hong Kong; waiving signature-on-delivery service in some countries.

The company is following CDC and WHO guidelines for health and hygiene, including educating team members, encouraging practices such as frequent hand-washing, and sanitation of workspaces and equipment.

1.     Fedex International Priority from Hong Kong requires additional delivery time in China.

2.     TNT in Hong Kong won't accept more than 100kg maximum volume per customer, per day.

3.     TNT requires additional delivery time in China from Singapore

4.     Signature-on-delivery service waived in US and Canada, and in countries where required by local governments (i.e. Australia).

5. International Economy services from Hong Kong to all destinations have been suspended. Other services currently still available.

FedEx - Countries with Delays or Suspensions

Destination Country Service Status
French Polynesia Suspended
Mongolia Suspended
Tonga Suspended
Uzbekistan Suspended
Vanuatu Suspended
Wallis and Futuna Suspended
Austria Delayed
Bangladesh Delayed
Brunei Delayed
Cambodia Delayed
Canada Delayed
Europe Delayed
India Delayed
Laos Delayed
Latin America Delayed
New Zealand Delayed
Pacific Islands Delayed
Singapore Delayed
South Africa Delayed
South Korea Delayed
Sri Lanka Delayed
Timor-Leste Delayed
United States Delayed

Hong Kong Post

Status: Operational, but experiencing delays; mail to certain countries suspended due to new border restrictions.

1.     Many services suspended due to reduction or cancellation of passenger flights. All remaining services and destinations expected to be delayed.

2.     Signature-on-delivery services suspended for countries with this policy in place (includes Australia, Italy, South Korea, Netherlands, New Zealand).

Suspended services for Hong Kong Post by Country

Service Destination Country Status
Surface Letter And Packet Services Afghanistan Suspended
All Services (except Speedpost) Albania Suspended
All Services (except Speedpost) Algeria Suspended
All Services Angola Suspended
Surface Letter And Packet Services Anguilla Suspended
All Services Antigua and Barbuda Suspended
All Services (except Speedpost) Argentina Suspended
Speedpost Armenia Suspended
All Services (except Speedpost) Aruba Suspended
Airmail (including Speedpost) Australia Suspended
All Services (except Speedpost) Austria Suspended
All Services Azerbajian Suspended
All Services Azores Suspended
All Services (except Speedpost) Bahamas Suspended
Airmail (including Speedpost) Bahrain Suspended
Airmail (except Speedpost) Balearic Islands Suspended
Airmail (except Speedpost) Barbados Suspended
Airmail (including Speedpost) Belarus Suspended
All Services (except Speedpost) Belgium Suspended
All Services (except Speedpost) Belize Suspended
Surface Letter And Packet Services Benin Suspended
Speedpost Bermuda Suspended
Surface Letter And Packet Services Bhutan Suspended
Airmail (except Speedpost) Bolivia Suspended
All Services (except Speedpost) Bosnia and Herzegovina Suspended
All Services (except Speedpost) Botswana Suspended
Surface Letter And Packet Services Brazil Suspended
Speedpost Brunei Darussalam Suspended
All Services (except Speedpost) Bulgaria Suspended
Surface Letter And Packet Services Burkina Faso Suspended
Surface Letter And Packet Services Burundi Suspended
All Services Cambodia Suspended
All Services (except Speedpost) Cameroon Suspended
Airmail (except Speedpost) Canada Suspended
Airmail (except Speedpost) Canary Islands Suspended
Surface Letter And Packet Services Cape Verde Suspended
All Services Caroline Island Suspended
All Services Cayman Islands Suspended
Speedpost Central African Rep. Suspended
Surface Letter And Packet Services Central African Republic Suspended
All Services (except Speedpost) Chad Suspended
All Services (except Speedpost) Channel Islands Suspended
All Services Chile Suspended
Airmail (except Speedpost) Christmas Island Suspended
Airmail (except Speedpost) Cocos (Keeling) Islands Suspended
All Services (except Speedpost) Colombia Suspended
All Services (except Speedpost) Comoros Suspended
Airmail (except Speedpost) Cook Islands Suspended
Surface Letter And Packet Services Costa Rica Suspended
All Services (except Speedpost) Côte d’Ivoire Suspended
All Services (except Speedpost) Crimea Suspended
All Services (except Speedpost) Croatia Suspended
Speedpost Cuba Suspended
Speedpost Cyprus Suspended
Speedpost Dem. Rep. of the Congo Suspended
All Services (except Airmail) Democratic Republic of the Congo Suspended
All Services (except Speedpost) Denmark Suspended
Airmail (including Speedpost) Djibouti Suspended
Air Letter and Packet Services Dominica Suspended
Airmail (except Speedpost) Dominican Republic Suspended
All Services Easter Island Suspended
All Services (except Speedpost) Ecuador Suspended
Speedpost Egypt Suspended
All Services (except Speedpost) El Salvador Suspended
Speedpost Equatorial Guinea Suspended
Surface Letter And Packet Services Eritrea Suspended
Airmail (including Speedpost) Estonia Suspended
All Services (except Speedpost) Eswatini Suspended
All Services (except Speedpost) Ethiopia Suspended
Surface Letter And Packet Services Falkland Islands & South Georgia & South Sandwich Islands Suspended
All Services (except Speedpost) Faröe Islands Suspended
All Services Fiji Suspended
Speedpost French Guiana Suspended
All Services French Polynesia Suspended
All Services (except Speedpost) French West Indies (Guadeloupe) Suspended
All Services (except Speedpost) French West Indies (Martinique) Suspended
Surface Letter And Packet Services Gabon Suspended
All Services Gambia Suspended
Airmail (including Speedpost) Gaza and Khan Yunis Suspended
Airmail (including Speedpost) Georgia Suspended
All Services (except Speedpost) Germany Suspended
All Services (except Speedpost) Ghana Suspended
All Services Gibraltar Suspended
All Services (except Speedpost) Greece Suspended
All Services (except Speedpost) Greenland Suspended
Air Parcel Services Grenada Suspended
All Services Guam Suspended
All Services (except Speedpost) Guatemala Suspended
Air Letter Services Guernsey Suspended
All Services (except Speedpost) Guinea Suspended
All Services Guinea Bissau (Republic of) Suspended
Speedpost Guinea-Bissau Suspended
All Services (except Speedpost) Guyana Suspended
All Services Haiti Suspended
Airmail (including Speedpost) Hawaii Suspended
Speedpost Honduras (Republic of) Suspended
All Services (except Speedpost) Hungary Suspended
All Services Iceland Suspended
All Services India Suspended
Surface Letter And Packet Services Iran Suspended
All Services (except Speedpost) Iraq Suspended
Airmail (including Speedpost) Ireland Suspended
Airmail (except Speedpost) Isle of Man Suspended
All Services Israel Suspended
All Services Italy Suspended
All Services (except Speedpost) Jamaica Suspended
Airmail (except Speedpost) Japan Suspended
All Services Jordan Suspended
Airmail (except Speedpost) Kazakhstan Suspended
All Services (except Speedpost) Kenya Suspended
Speedpost Kiribati Suspended
Speedpost Korea, North Suspended
Airmail (except Speedpost) Korea, South Suspended
All Services Kosovo Suspended
All Services Kuwait Suspended
Speedpost Kyrgyzstan Suspended
Speedpost Lao People's Dem. Rep. Suspended
Speedpost Lao People’s Dem. Rep. Suspended
All Services Latvia Suspended
All Services Lesotho Suspended
All Services Liberia Suspended
All Services Libya Suspended
All Services (except Speedpost) Liechtenstein Suspended
All Services (except Speedpost) Lithuania Suspended
All Services (except Speedpost) Luxembourg Suspended
Airmail (except Speedpost) Madagascar Suspended
All Services Madeira Suspended
Air Parcel Services Malawi Suspended
All Services Maldives Suspended
Airmail (except Speedpost) Mali Suspended
All Services Malta Suspended
All Services Mariana Islands Suspended
All Services Marshall Islands Suspended
All Services Mauritania Suspended
All Services Mauritius Suspended
All Services Micronesia Suspended
All Services Moldova Suspended
All Services Mongolia Suspended
Airmail (except Speedpost) Montenegro Suspended
Airmail (except Speedpost) Montserrat Suspended
All Services Morocco Suspended
All Services Myanmar Suspended
Surface Letter And Packet Services Namibia Suspended
All Services Nauru Suspended
Surface Letter And Packet Services Nepal Suspended
Airmail (including Speedpost) Netherlands Antilles Suspended
All Services New Caledonia Suspended
Airmail (including Speedpost) New Zealand Suspended
Airmail (except Speedpost) New Zealand Islands Territories Suspended
All Services (except Speedpost) Nicaragua Suspended
Surface Letter And Packet Services Niger Suspended
Speedpost Nigeria Suspended
Airmail (except Speedpost) Norfolk Islands Suspended
All Services North Macedonia Suspended
All Services (except Speedpost) Oman Suspended
All Services Panama Suspended
All Services (except Speedpost) Papua New Guinea Suspended
All Services (except Speedpost) Paraguay Suspended
All Services Peru Suspended
All Services Philipphines Suspended
Airmail (except Speedpost) Pitcairn Islands Suspended
All Services (except Speedpost) Poland Suspended
All Services (except Speedpost) Portugal Suspended
Airmail (except Speedpost) Puerto Rico Suspended
All Services Republic of Congo Suspended
All Services (except Speedpost) Romania Suspended
All Services (except Speedpost) Russia Suspended
Surface Letter And Packet Services Rwanda (Rep.) Suspended
All Services (except Airmail) Rwanda (Republic of) Suspended
Air Parcel Services Samoa (U.S.A. Territory) Suspended
All Services Samoa (United States of America Territory) Suspended
Speedpost Sao Tome & Principe Suspended
All Services Sao Tomé and Principe (Republic of) Suspended
All Services Saudi Arabia Suspended
Speedpost Senegal Suspended
All Services (except Speedpost) Serbia Suspended
All Services (except Speedpost) Sevastopol Suspended
Speedpost Seychelles Suspended
All Services (except Speedpost) Sierra Leone Suspended
All Services (except Speedpost) Slovakia Suspended
All Services (except Speedpost) Slovenia Suspended
Speedpost Solomon Islands Suspended
All Services Somalia Suspended
All Services South Africa Suspended
Airmail (except Speedpost) Spain Suspended
Airmail (except Speedpost) Spanish Territories of North Africa Suspended
All Services Spitsbergen Suspended
All Services Sri Lanka Suspended
All Services (except Speedpost) St. Christopher (St. Kitts) & Nevis Suspended
All Services St. Helena Suspended
Surface Letter And Packet Services St. Lucia Suspended
Airmail (except Speedpost) St. Pierre and Miquelon Suspended
Air Parcel Services St. Vincent and the Grenadines Suspended
All Services Sudan Suspended
Airmail (except Speedpost) Suriname Suspended
All Services (except Speedpost) Sweden Suspended
All Services (except Speedpost) Switzerland Suspended
All Services Syrian Arab Republic Suspended
All Services (except Airmail) Tajikistan Suspended
Speedpost Tajikistan (Republic of) Suspended
All Services Tanzania Suspended
Surface Letter And Packet Services Togo Suspended
All Services Tonga Suspended
All Services (except Speedpost) Tortola Suspended
All Services (except Speedpost) Trinidad & Tobago Suspended
All Services Tristan da Cunha Suspended
All Services Tunisia Suspended
Speedpost Turkmenistan Suspended
Surface Letter And Packet Services Turks & Caicos Islands Suspended
Speedpost Tuvalu Suspended
All Services (except Speedpost) Uganda Suspended
All Services Ukraine Suspended
All Services United Arab Emirates Suspended
All Services (except Speedpost) United Kingdom Suspended
Airmail (except Speedpost) United States of America Suspended
Airmail (including Speedpost) Uruguay Suspended
Speedpost Uzbekistan Suspended
Speedpost Vanuatu Suspended
Surface Letter And Packet Services Vatican Suspended
All Services Venezuela Suspended
Airmail (except Speedpost) Virgin Islands of the USA Suspended
All Services (except Speedpost) Wake Island Suspended
Surface Letter And Packet Services Wallis And Futuna Islands Suspended
Air Parcel Services Western Samoa Suspended
All Services Yemen Suspended
All Services (except Airmail) Zambia Suspended
All Services Zimbabwe Suspended

SF Express

Status: Mostly operational but facing delays into China. Have applied temporary emergency surcharges. Services to India are suspended. Economy Express services suspended to some destinations.

  1. Increased safety procedures in China are seeing an increase in delivery times.
  2. To cover costs of increased safety requirements, SF Express are applying temporary emergency surcharges for Economy Express and Standard Express services. These prices are currently reflected in the Easyship platform.
  3. Services to India have been temporarily suspended.
  4. Some Economy Express services have been suspended.

SF Express Economy Express services suspended from Hong Kong

Destination Country Service Status
Australia Suspended
Bangladesh Suspended
Brunei Suspended
Cambodia Suspended
Chile Suspended
India Suspended
Malaysia Suspended
Malaysia (over 5 kg) Suspended
Myanmar Suspended
Pakistan Suspended
Sri Lanka Suspended
The Philippines Suspended
United Arab Emirates Suspended

TNT

Status: Economy Express services from Hong Kong suspended. Express services still operational

Inline with FedEx operations, TNT have suspended their Economy Express services from Hong Kong at this time due to a limit in supply of air freight. More express services are still operational.


Singapore Post (SingPost)

Status: Operational, but experiencing delays; mail to certain countries suspended due to new border restrictions.

Singapore Post is following the government's hygiene guidelines for its employees, facilities, and equipment, which includes frequent sanitation and regular information logging.

1.     They are experiencing a delay in all international mail and SpeedPost services. They are focusing on Speedpost Priority and Speedpost Express during this period.

2.     Shipments to China have been resumed, except to Hubei Province.

3.     Some services suspended for countries with closed borders; some suspensions or delays due to reduction or cancellation of passenger flights.

SingPost Service Impact by Country

Destination Country Service Status
All Countries (except those below) Delayed
Argentina Suspended
Aruba Suspended
Benin Suspended
Cayman Islands Suspended
Central African Republic Suspended
Chad Suspended
Colombia Suspended
Cyprus Suspended
Czech Republic Suspended
Denmark Suspended
El Salvador Suspended
Estonia Suspended
Honduras Suspended
Hubei Province (China) Suspended
Hungary Suspended
Kuwait Suspended
Latvia Suspended
Lithuania Suspended
Marshall Islands Suspended
Mauritania Suspended
Moldova Suspended
Montenegro Suspended
Panama Suspended
Peru Suspended
Poland Suspended
Russia Suspended
Samoa Suspended
Saudi Arabia Suspended
Serbia Suspended
South Africa Suspended
Sudan Suspended
Ukraine Suspended
Uzbekistan Suspended
Zimbabwe Suspended

Quantium

Status: Some destination country services are suspended with all remaining destination countries being delayed. Applying temporary emergency surcharges.

  1. All destination countries are facing delivery delays due to disruption to air freight services.
  2. Quantium are applying temporary emergency surcharges on shipments. This pricing is already reflected in Easyship rates.

Quantium service impact by country for Mail and Speedpost services

Destination Country Service Status
Austria Suspended
Benin Suspended
Bolivia Suspended
Cayman Island Suspended
Central African Republic Suspended
Chad Suspended
China Suspended
Colombia Suspended
Cyprus Suspended
Djibouti Suspended
Ecuador Suspended
France Suspended
French Polynesia Suspended
Greenland Suspended
Guinea-Bissau Suspended
Honduras Suspended
India Suspended
Italy Suspended
Kuwait Suspended
Latvia Suspended
Libya Suspended
Maldives Suspended
Mauritania Suspended
Mauritius Suspended
Moldova Suspended
Mongolia Suspended
Montenegro Suspended
Myanmar Suspended
Nepal Suspended
New Caledonia Suspended
Panama Suspended
Peru Suspended
Philippines Suspended
Samoa Suspended
Sao Tome and Principe Suspended
Somalia Suspended
Somaliland Suspended
South Africa Suspended
Sri Lanka Suspended
Tunisia Suspended
Uzbekistan Suspended
Venezuela Suspended
Zimbabwe Suspended
All other destinations Delayed

UPS

Status: Mostly operational, with some destinations being suspended or delayed; waiving signature-on-delivery service in some countries. Applying temporary emergency surcharges.

The company is following CDC and WHO guidelines for health and hygiene, including educating team members, encouraging practices such as frequent hand-washing, and sanitation of workspaces and equipment.

UPS are applying temporary emergency surcharges on shipments. This pricing is already reflected in Easyship rates.

UPS Service disruptions for shipments originating in Hong Kong, Singapore & Australia

Destination Country Service Status
Fiji Suspended
French Polynesia Suspended
Futurna Suspended
Kirbati Suspended
Tonga Suspended
Tuvalu Suspended
Wallis Suspended
Australia (from HK & SG) Delayed
Guam Delayed
Hong Kong (from SG & AU) Delayed
Mongolia Delayed
Philippines Delayed
Singapore (from HK & AU) Delayed