Coronavirus: Carrier Operations Status in Hong Kong, Singapore & Australia

See below for how major carriers such as DHL are responding to Covid-19 in Hong Kong, Singapore & Australia, and how mail services from the two countries are being affected. Find updates for US services here and Europe & UK services here.

Last Updated: 7th of July, 2020 9am HKT

Our Insurance provider has amended it's timescales due to Covid, for more information, see here.

Aramex Delays

Status: All destinations are facing delays, with suspension of services to some destination countries. Applying temporary emergency surcharges.

1. Aramex have confirmed that all services are currently facing delays to most destinations due to high cancellations of airline services. Some destination country services have been suspended.
2. Temporary emergency surcharges are being applied to shipments. These charges are already implemented for new shipments being created on Easyship.
3. Aramex Singapore have suspended pickups from home based businesses (residential addresses) due to new circuit breaker restrictions.

Direct Link

Status: New shipments have been suspended.

Due to closed borders and low air freight availability, Direct Link has suspended services for all destination countries. Current shipments are expected to be severely delayed.

DHL Express Delays

Status: Mostly operational, with some suspended destinations and delays.

DHL is mobilizing Business Continuity plans to ensure that deliveries continue to be made. Top management is meeting each day to navigate the pandemic's swift evolution and daily hurdles. The carrier is ensuring that they follow all international and local government health protocols.

DHL Express countries with suspended services from Hong Kong

DHL eCommerce: Suspensions & Delays

Status: Operational, but with suspended services to some countries and experiencing delays many others. Temporary emergency surcharges are being applied to shipments to the US.

1. Many destination countries are being reported as having shipments delayed. Moldova shipments have been suspended. More suspensions are expected in the coming days.
2. Temporary emergency surcharges are being applied to shipments being sent to the US. These charges are already implemented for new shipments being created on Easyship.

DHL eCommerce - Countries with Delays or Suspensions for Packet International & Packet Plus International Services from Hong Kong and Singapore

DPEX

All destinations are facing delays. Applying temporary emergency surcharges.

1. Services require additional delivery time due to shortage of air freight supply. Some services suspended.
2. DPEX are applying temporary emergency surcharges on shipments. This pricing is already reflected in Easyship rates.

DPEX - Countries with Delays or Suspensions

FedEx

Status: Partially operational to most markets; International Economy to all destinations suspended from Hong Kong; waiving signature-on-delivery service in some countries.

The company is following CDC and WHO guidelines for health and hygiene, including educating team members, encouraging practices such as frequent hand-washing, and sanitation of workspaces and equipment.

1.     Fedex International Priority from Hong Kong requires additional delivery time in China.

2.     TNT in Hong Kong won't accept more than 100kg maximum volume per customer, per day.

3.     TNT requires additional delivery time in China from Singapore

4.     Signature-on-delivery service waived in US and Canada, and in countries where required by local governments (i.e. Australia).

5. International Economy services from Hong Kong to all destinations have been suspended. Other services currently still available.

FedEx - Countries with Delays or Suspensions

Hongkong Post

Status: Operational, but experiencing delays; mail to certain countries suspended due to new border restrictions.

1.     Many services suspended due to reduction or cancellation of passenger flights. All remaining services and destinations expected to be delayed.

2.     Signature-on-delivery services suspended for countries with this policy in place (includes Australia, Italy, South Korea, Netherlands, New Zealand).

Suspended services for Hongkong Post by Country

NinjaVan

Status: Mostly operational but facing delays. Have temporarily suspended home business (residential address).

SF Express

Status: Mostly operational but facing delays into China. Have applied temporary emergency surcharges. Services to India are suspended. Economy Express services suspended to some destinations.

1. Increased safety procedures in China are seeing an increase in delivery times.
2. To cover costs of increased safety requirements, SF Express are applying temporary emergency surcharges for Economy Express and Standard Express services. These prices are currently reflected in the Easyship platform.
3. Services to India have been temporarily suspended.
4. Some Economy Express services have been suspended.
5. SF Express Singapore have suspended pickups from home based businesses (residential addresses) due to new circuit breaker restrictions.

SF Express Economy Express services suspended from Hong Kong

SF Express Mail Services Suspended From Hong Kong

TNT Suspension

Status: Economy Express services from Hong Kong suspended. Express services still operational

Inline with FedEx operations, TNT have suspended their Economy Express services from Hong Kong at this time due to a limit in supply of air freight. More express services are still operational.

Sendle Delays

Status: Operational, but experiencing delays. Services suspended to some destinations.

Destination countries facing disruption with Sendle services

Singapore Post (SingPost)

Status: Operational, but experiencing delays; mail to certain countries suspended due to new border restrictions.

Singapore Post is following the government's hygiene guidelines for its employees, facilities, and equipment, which includes frequent sanitation and regular information logging.

1.     They are experiencing a delay in all international mail and SpeedPost services, with current information expecting at least a 2-3 week delay. They are focusing on Speedpost Priority and Speedpost Express during this period.

2.     Shipments to China have been resumed, except to Hubei Province.

3.     Some services suspended for countries with closed borders; some suspensions or delays due to reduction or cancellation of passenger flights.

SingPost Service Impact by Country

Quantium

Status: Some destination country services are suspended with all remaining destination countries being delayed. Applying temporary emergency surcharges. SpeedPost services suspended.

1. All destination countries are facing delivery delays due to disruption to air freight services.
2. Quantium are applying temporary emergency surcharges on shipments. This pricing is already reflected in Easyship rates.
3. All SpeedPost services have been suspended due to limited aircraft supply.
4. Due to an increase in volume, Quantium are asking us to limit the number of merchants using their services. Please reach out to your account representative to have Quantium activated in your account.

Quantium service impact by country for Mail services

UPS Suspensions & Delays

Status: Mostly operational, with some destinations being suspended or delayed; waiving signature-on-delivery service in some countries. Applying temporary emergency surcharges.

The company is following CDC and WHO guidelines for health and hygiene, including educating team members, encouraging practices such as frequent hand-washing, and sanitation of workspaces and equipment.

UPS are applying temporary emergency surcharges on shipments. This pricing is already reflected in Easyship rates.

UPS Service disruptions for shipments originating in Hong Kong, Singapore & Australia