FedEx is one of the major courier companies that connects eCommerce merchants and customers all over the world through a timely and dependable delivery service.
While shipping through FedEx is typically smooth, it’s important to provide tracking since there are times when packages can be delayed for a variety of reasons, such as the COVID-19 crisis, issues with customs clearance, or issues with lost or stolen packages.
This guide will give you an overview of FedEx shipping tracking, how to follow FedEx packages with or without a FedEx tracking number, the different FedEx services that offer tracking, FedEx shipping statuses, and how Easyship helps with FedEx delivery.
How to Track a FedEx Shipment
FedEx tracking offers flexible and responsive solutions for both domestic and international shipments . Whether you want to track your packages from your phone, tablet, laptop or desktop, there are options for every kind of shipment.
- FedEx tracking number
The entire tracking process is based on the FedEx tracking number. The tracking number is a unique code where all the shipment details are encrypted. Each parcel is assigned a unique number, which is provided when you ship a package at a retail location, or after making an eCommerce purchase.
FedEx assigns a 12-digit number, but there are also, 10-digit, 15-digit, 20-digit, and 22-digit numbers. Mostly, FedEx tracking numbers contain no letters. Here is an example of a 12-digit FedEx tracking number.
- 123 456 789 012
Usually, your tracking number is printed on your shipping label, and will be automatically sent to you via email when you complete an eCommerce purchase, or will be provided when you ship a package at any FedEx location.
Once you get your tracking number, you can track your FedEx packages in the following ways.
2. Easyship Dashboard
If you ship with FedEx via Easyship, you can easily track your FedEx package through your Easyship dashboard. Simply navigate to the Manage Shipment section, and select ‘All’, or search for the FedEx tracking number in the search bar. You will be able to conveniently follow the progress of your shipment with custom branded emails and alerts. For more details on how to track shipments visit our guide here.
3. FedEx Website
You can track FedEx packages' status on the FedEx website using your PC or mobile device. If your mobile device has a web browser, you can track, nickname, and manage your shipment status by accessing the FedEx mobile website.
Using the FedEx website, you will be able to find out when your shipment is initiated, picked up, in transit, or delivered.
All you need to do is go to the FedEx tracking page, input up to 30 parcel tracking numbers and hit the "Track" button to see the exact location of your package.
4. FedEx Mobile app
FedEx offers mobile apps for following and managing your shipments on the go. But you will first need to download and install FedEx Mobile for Android or FedEx Mobile for iPhone.
With FedEx Mobile apps, any shipping label created with your account, or added to FedEx Advanced tracking will automatically show up on your mobile device.
FedEx Custom Critical, FedEx Express, FedEx Freight, and FedEx Ground tracking are all different FedEx services that offer package tracking with FedEx Mobile apps.
5. FedEx Phone number
If you are away from your computer, or cannot access the FedEx mobile website for some reason, you can still track the status of your parcel by phone. Simply call 1.800.464.3339 and say “track a package” to track the status of your shipment.
Can you track a package without a FedEx tracking number?
You can also track a package without a FedEx tracking number. Although your packages have tracking numbers, FedEx allows you to rename them in a way that you find more useful, and you can use order number, account number, or other references you assign to your shipments to track the status of your FedEx shipments.
You can also use FedEx InSight to track moderate to high-volume shipments without tracking numbers. FedEx InSight is ideal when you want to manage your shipments across multiple locations and accounts.
Using the FedEx tracking number, you can find the exact location of your parcel from the time you place your order till you collect the package. Large shippers can use reference numbers or order numbers to track their package or freight shipment, while government orders can be tracked by entering the Transportation Control Number (TCN).
What about FedEx Tracking for International Shipments?
FedEx International works pretty much the same way as domestic and you won’t need to use any special tracking code or page. The only effort you need to make is to find out the correct tracking number for your international package.
Your tracking number is usually shown on your FedEx International Air Waybill, and you only need to enter the 12-digit tracking number and click ‘Track’ to follow the progress of your international shipment. You can also sign up for delivery notifications and exceptions.
Which FedEx Services Offer Tracking?
FedEx is reputed worldwide for its timely delivery and excellent package tracking services that enhance parcel visibility to different destinations around the world. In most cases, FedEx tracking is available for all services. Here is a list of the most commonly used FedEx services that offer package tracking.
- FedEx Express
- FedEx Ground
- FedEx Home Delivery
- FedEx Freight
- FedEx SmartPost
- FedEx Custom Critical
- FedEx Trade Networks
Understanding FedEx Online Tracking Statuses
FedEx online statuses are real-time updates that appear on the shipment history page’s tracking column. Here are the different FedEx statuses:
- Delivered: This appears when your package has been delivered and is ready for collection at the designated address.
- Delivery exception: A package has experienced a delivery difficulty due to unforeseen events, wrong address, customer not being available to pick up the package, or business closure.
- New: Shipment information for the package has been sent to FedEx, and the order has been picked up.
- In transit: A package is at a local FedEx facility or has left the FedEx origin facility and will be delivered on the originally scheduled delivery date and time.
- On FedEx vehicle for delivery: The package has already been dispatched to a FedEx driver and will be delivered to the recipient.
- Clearance delay: This is for international orders experiencing customs clearance delays.
How Long Does It Take for FedEx to Update Tracking?
Packages are scanned and tracking information updated in real-time at every step as they arrive and leave the different FedEx facilities. Sometimes, it may take up 24 hours after the shipping label has been generated to have your tracking information updated.
What Happens When FedEx Tracking isn’t Updating?
You are advised to wait for 24 hours for FedEx to update your tracking information. Sometimes, there may be delays before your package is picked up by the courier or it may be picked up, but yet to be scanned by the driver.
If your FedEx tracking information is not up to date after 24 hours, consider reaching out to FedEx customer support to know what is happening and resolve any concerns.
What Happens if My Package Doesn’t Arrive?
FedEx is reputed for its promise to keep customers happy and satisfied with accurate delivery times. But sometimes the unexpected happens, and your package may not arrive as scheduled due to unavoidable circumstances.
If your package hasn't arrived, and you have not received any updates concerning the delay, you must take the necessary steps to report the issue with the courier within 24 hours. Here is what you should do if your package doesn't arrive.
- Wait for 24 hours after the delivery date
- Report the issue to FedEx or Easyship, so that they can perform a package search
- If your package is found, FedEx will reroute the package to you and notify the shipper once delivery is done.
- If the package you have been tracking with FedEx SmartPost, FedEx ground, or any other FedEx service goes missing, FedEx will send a letter through fax, email, or post to the shipper for damage/loss claim.
- You will then be asked to forward documents that FedEx will use to determine the value of your shipment including purchase order, invoice, or proof of mailing.
- If the claim falls within the carrier's guidelines and terms of service, FedEx will pay you the loss claim, either by replacement or refunding you the purchase cost; otherwise, FedEx will contact you to let you know their stand on the same.
FedEx tracking has several options that enable eCommerce merchants to keep their customers updated on what is happening to their orders in transit. Customers can track their order statuses using FedEx tracking on the website, FedEx mobile apps, or the FedEx phone for FedEx SmartPost tracking, FedEx ground tracking, or other FedEx service options.
Easyship Helps Optimize eCommerce Tracking
Don't forget that Easyship helps you maintain order fulfillment visibility with your customers from checkout to delivery. With branded tracking, dedicated landing pages and email notifications, eCommerce merchants can provide customers with the most timely and relevant tracking information.
Easyship can help supercharge your shipping experience with over 250+ Shipping Services, flat rate services, a global fulfillment network and much more!
Sign up now for a free Easyship account to tap into cross border shipping!
FedEx Tracking FAQ
What happens if FedEx delivers to the wrong address?
Sometimes, your package can be delivered to a neighbor via indirect delivery. In that case, you should find a note on your door or FedEx website notifying you of the address to which your package was delivered.
Your package can also be misdelivered to another location due to a miswritten address on the shipping label. Contact your local FedEx office, explain the situation, provide them with your FedEx tracking number, and they will do their best to resolve the issue.
Why is my FedEx package stuck in transit?
Customs clearance delays or further checks in one of the FedEx's depots are some of the reasons that can make your package to be stuck in transit. In most cases, the package is cleared and released to continue in transit.
How long does FedEx take to clear customs?
There is no one-size-fits-all period when it comes to FedEx customs clearance as this depends on the type of package being shipped and how the goods have been shipped. But in most cases, it takes 1-3 days to clear customs.
Why is my FedEx shipment delayed?
Delays in customs clearance, bad weather, traffic jams, wrong address, or attempted delivery to a closed business are some of the reasons that may lead to your FedEx shipment being delayed.