Adafruit
Adafruit, an open-source hardware company, reduced shipping errors and simplified fulfillment using Easyship’s API, processing over 160,000 labels to date.
Adafruit, an open-source hardware company, reduced shipping errors and simplified fulfillment using Easyship’s API, processing over 160,000 labels to date.
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Adafruit is a US-based open-source hardware company that designs and sells DIY electronics, kits, and accessories. From turning a rice cooker into a sous vide machine to teaching students how to code with Python, Adafruit’s products are beloved by hobbyists, educators, and institutions around the world.
With a mission rooted in education and innovation, Adafruit needed a shipping solution that was as reliable and accessible as their products.
After over a decade of growth, Adafruit’s in-house fulfillment system was showing its age.
“We were using this really ancient piece of software for USPS shipments — it broke constantly, and our team was one of the last still using it.”
Each shipping station operated in isolation. If an error occurred, staff had to figure out which workstation created the label and manually troubleshoot, often delaying the shipment and frustrating the team.
Additionally, Adafruit wanted to future-proof their fulfillment setup with more flexibility. A potential UPS strike in 2022 forced them to consider switching providers, and integrating new carrier APIs manually would have required enormous development time.
“We saw Easyship as a strategic partner to simplify our operations, avoid carrier lock-in, and centralize our shipment management.”
Adafruit implemented Easyship’s Public API, allowing their custom shipping software to integrate seamlessly with Easyship’s system. This move replaced their legacy USPS tool and enabled the business to scale.
Adafruit has created over 160,000 domestic labels through Easyship since May 2023, with an average daily volume of 500–600 orders. Delivery errors have plummeted, and operational efficiency has improved significantly.
Their USPS rates dropped by up to 20%, with those savings passed directly to customers. With the ability to now easily compare carrier pricing and service options, Adafruit maintains cost transparency and control.
“Easyship’s dashboard is intuitive and powerful. It’s made our team faster, reduced mistakes, and allowed us to scale with confidence,” said
Customer satisfaction has also benefited, with shipping confirmations and faster warehouse processing times giving peace of mind to a community that values precision and responsiveness.
Adafruit plans to expand its international shipping operations and Easyship is expected to play a key role. The team is currently exploring more international carrier options via the platform and sees Easyship as a long-term logistics partner.
“Easyship gives us a simple, comprehensive way to deal with a wide variety of shipments. That’s exactly what we need to keep growing.”
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