2012

Our strong fulfillment partners and courier network helped streamline Keyboardio's shipping process.

Platform

backerkit
backerkit

Industry

Tech

Selling to

Global

Keyboardio creates unique, comfortable, and customizable computer keyboards for those who type too much.

Revenue Icon

Revenue

10% Increase in Sales

Operation Icon

Operations

2.8x Efficiency in Operations

Satisfaction Icon

Customer Satisfaction

15% Increase in Satisfaction

Before Easyship

Keyboardio's business suffered from delayed shipments

  • Used 1 courier
  • Delayed shipments due to incorrect paperwork
  • Experienced lost and damaged inventory with their prior warehouse

With Easyship

Keyboardio's shipping logistics is streamlined and efficient

  • Uses 15 solutions
  • No more delays due to paperwork errors
  • Streamlined shipping with strong warehousing partners and courier network

About Keyboardio

Keyboardio makes and sells comfortable and customizable computer keyboards.

The Keyboardio Model 01 is unique in that it’s milled from solid maple, and it is fully customizable and adjustable for the true keyboard warriors out there (think: programmers, journalists, writers, and gamers).

keyboardio.about.img-alt-keyboardio-product-shot

Their challenge

Keyboardio had too many issues with their last 3PL. They were spending hours going back and forth with them about each and every batch they shipped.

Still, the 3PL was routinely sitting on outgoing shipments for days at a time, shipped packages without required paperwork, didn’t follow packaging instructions, made mistakes on customs paperwork, shipped via couriers they didn't authorize, and lost or damaged products in their warehouse.

How Easyship helped

Easyship dramatically reduced the manual intervention needed to ship to customers.

The clear, transparent pricing structure and deep courier integration give Keyboardio much more accurate cost forecasting.

Easyship's clean, simple API has meant that instead of scheduling a conference call with the old 3PL's project manager, they can write a small script and be done in minutes.

keyboardio.how-easyship-helped.img-alt-keyboardio-separated

Results

Easyship's automated, transparent dashboard saves Keyboardio hours of time every week. Since Easyship automatically pulls new orders in from Shopify, all they have to do is check them over each morning and pay for postage.

Now that they no longer have to be so hands on for their shipping logistics, they are better able to focus on customer service and product development.

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