Last updated on: 2nd August, 2018
Easyship Fulfillment Services Ltd (“Easyship”, “we” and “us”) is the operator of www.easyship.com (“Website”). The Website is designed to provide assistance to users (“User(s)”, “you”) in creating and managing shipments (“Shipment”). This Website and the offer of our Services (defined below) are offered on the sole condition of your acceptance without modification of any and all the terms, conditions, and notices set forth below (Collectively, the “Terms of Service”). By creating an account on the Website or by using any Services provided by us, you acknowledge that you have read, understood, and agreed to be bound by the Terms of Service and represent that you have read and understood the same.
The Terms of Service represent a legally binding agreement between you (and your client, employer or another entity if you are acting on their behalf) and Easyship and its direct affiliates or subsidiary, including the various different entities that Easyship uses to operate locally in different countries.
1.1. If you are entering into these Terms of Service on behalf of a company, business or other legal entity, you represent that you have the authority to bind such entity and its affiliates to these Terms of Service, in which case the Terms of Service “you” or “your” shall refer to such entity and its affiliates. If you do not have such authority, or if you do not agree with these Terms of Service, you shall not accept the Terms of Service on behalf of such entity and you are not authorized to use this Website or the Services.
1.3. You acknowledge and agree that we may change or otherwise modify the Terms of Service in the future, such changes and modifications shall become effective immediately upon posting to the Website. You understand and agree that your continued access or use of this Website after such change or modification constitutes your acceptance of the changed or modified Terms of Service. Easyship endeavors to provide you with notice of any changes to the Terms of Service, but Easyship’s failure to do so shall not excuse your obligation to comply with any such modified Terms of Service. You agree to periodically review the most current version of these Terms of Service as posted on the Website.
1.4. You agree and acknowledge that you may be subject to additional terms applicable to certain Services provided by us that may be attached to such Services from time to time. All such terms are hereby incorporated by reference into these Terms of Service.
1.5. In the event that you commit any breach or violation of any terms and conditions under our Terms of Service, we shall be entitled to immediately terminate our Services, suspend your Easyship account, and/or may take other legal action at our disposal.
The usage of any services not provided by us directly (including, without limitation, warehousing services) requires you to enter into a separate legally binding service agreement with a third-party service provider. You acknowledge and agree that we do not assume any liability whatsoever for acts, errors, or omissions (including, without limitation, any negligence or willful misconduct) of any third-party service providers with whom you or any of your affiliates may contract, regardless of the purpose.
2.1. For the purpose of these Terms of Service, “Services” shall include (a) the account services of the Website, (b) all software, data, reports, text, images, sounds, video, and content made available through any of the foregoing (collectively referred to as the “Content”), and (c) Shipment services. Any new feature added to, or augmenting the Services, is also subject to these Terms of Service.
3.1. The following are the types of products that, for everyone’s safety, you are prohibited to ship through Easyship:
3.2 Easyship shall not be liable for any loss, damage, destruction of such prohibited product.
4.1. Subject to the terms and conditions of these Terms of Service, you may access and use the Services only for lawful purposes. All rights, titles and interests in and to the Services and its components will remain with and belong exclusively to Easyship. You shall not (a) sublicense, resell, rent, lease, transfer, assign, time share or otherwise make the Services available to any third party, without written consent of Easyship; (b) use the Services in any unlawful manner (including without limitation in violation of any data, privacy or export control laws) or in any manner that interferes with or disrupts the integrity or performance of the Services or its components or otherwise violates our Terms of Service, or (c) modify, adapt or hack the Services to, or otherwise attempt to gain unauthorized access to the Services or its related systems or networks. You shall comply with any codes of conduct, policies or other notices Easyship provides you or publishes in connection with the Services, and you shall promptly notify Easyship if you learn of a security breach related to the Services.
4.2 You may not tender for shipment any of the prohibited items listed under the Clause 3.1. You grant Easyship, and any authorized third parties the right to inspect your Shipment at any time. We reserve the right to reject or suspend the carriage of any item.
4.3. You will not use the Services to (or assist another person to):
4.5. You understand that the operation of the Services, including Your Content, may be unencrypted and involve (a) transmissions over various networks; (b) changes to conform and adapt to technical requirements of connecting networks or devices and (c) transmission to Easyship’s third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to operate and maintain the Services. Accordingly, you acknowledge that you bear sole responsibility for adequate security, protection and backup of Your Content. Easyship will have no liability to you for any unauthorized access or use of any of Your Content, or any corruption, deletion, destruction or loss of any of Your Content.
4.6. You shall be responsible for obtaining and maintaining any equipment and ancillary Services needed to connect to, access or otherwise use the Services, including, without limitation, browsers, modems, hardware, servers, software, operating system, networking, web servers and internet Services (collectively, “Equipment”). You shall be responsible for ensuring that such Equipment is compatible with the Services and complies with all configurations and specifications set forth in Easyship’s published policies then in effect. You shall also be responsible for maintaining the security of the Equipment, your account, passwords (including but not limited to administrative and user passwords) and files, and for all uses of your account or the Equipment with or without your knowledge or consent.
4.7. The failure of Easyship to exercise or enforce any right or provision of these Terms of Service shall not be a waiver of that right. You acknowledge that these Terms of Service of Services form is a contract between you and Easyship, even though it is electronic and is not physically signed by you and Easyship, and it governs your use of the Services and takes the place of any prior agreements between you and Easyship.
4.8. Subject to the Terms of Service hereof, Easyship may (but has no obligation to) provide technical support Services, through email in accordance with our standard practice. Easyship might use the consignee's personal information to send them updates about their packages, gain consignee feedback, and in general any time Easyship consider it needed to carry on its Services.
4.9. In the event that you wish to change any information regarding the Shipment, such as address, items included or other matters, you shall notify Easyship customer service at [email protected]. In the event that the Shipment has already been handled over to any shipping company, courier, or mail service (“Courier”), such changes may not become effective, or the Courier may ask a fee to validate the change.
4.10. In the event that a Shipment is recalled and the Courier does not provide the returned delivery to the sender address, the Shipment will be returned to Easyship. You may choose to collect the Shipment, at your own expenses, at a designated location provided by Easyship, or pay a return shipping fee in the amount of HK$ 50 per Shipment, and Easyship will ship it to your sender address. The Shipment will only be delivered to a local sender address. If you don’t collect the Shipment within thirty (30) days from the date the Shipment is returned to Easyship, Easyship will ship it to your sender address and deduct the return shipping fee to your account.
5.1. In order to create an account with Easyship, you agree that you will provide accurate information to the best of your knowledge and belief (“Registration Information”) and will promptly update such Registration Information as necessary. Access to, and use of, the Easyship account is restricted to authorized users only.
5.2. You agree not to share your password(s), account information, or account access information to any third party. You are responsible for maintaining the confidentiality of password(s) and account information, and you are responsible for all activities that occur under your password(s) or account(s) or as a result of your access to the account(s). You agree to notify Easyship immediately of any unauthorized use of your account. Easyship shall not be liable for any unauthorized use of your account.
5.3. You may invite other users to share your account (“Invited Member”). However, you shall be responsible for the actions and activities by such Invited Member on your Easyship account.
You must provide complete and accurate payment information. Payment for Easyship’s Services shall be made by any of the accepted payment methods as set out on the Website.
A shipping fee will be charged for each Shipment, of which shall include all costs related to the Shipment, quoted by Easyship (“Shipping Fee”). Shipping Fee shall include: shipping cost, fuel surcharge, insurance fee, import tax, import duty, remote area surcharge, courier tax handling fees, pick-up fees, and any other amount related to the activity of shipping through Easyship. You acknowledge and agree that the Shipping Fee do not include any additional fees arising out of separate agreements with third-party service providers.
Quotations for Shipping Fees by Easyship are based on the information provided by you, including but not limited to sender’s address, receiver’s address, weight, dimensions, and value of the items. In the event that there is a discrepancy between the Shipping Fees charged by Easyship and the costs for the Shipment incurred by Easyship due to incorrect information that you provided, such as incorrect weight, dimensions, value of the item(s), addresses, or any other information critical to estimate the shipping cost, you will be responsible for such discrepancy amount. Easyship specifically disclaims any liability for any Shipping Fees errors due to inaccurate or incomplete information. Easyship is not responsible for any changes or alteration of the Shipping Fees. Easyship agrees to make reasonable efforts to bill such discrepancy amount to your account in a timely manner but Easyship makes no representations or warranties regarding the amount of time needed to complete processing.
The funds that you maintain in your Easyship account constitute your “Account Balance”. As Services charges are incurred, any such amount will be deducted from your Account Balance. Please note that the Shipping Fees for each Shipment are billed at the moment a Shipment is confirmed, and the shipping labels are requested, therefore the Services shall be considered as “pre-paid”. Shipping Fees are subject to change as set out in Section 6.3 herein. In order to access our Services, Users must maintain a minimum Account Balance in the amount of HK$ 0 in the Easyship account at all times. In event that the remaining Account Balance is of a negative amount, you agree to deposit funds into your Easyship account to cover any overdrafts within fourteen days.
Easyship reserves the right to adjust its pricing in response to currency fluctuations, including but not limited to, currency conversion rate changes, conversion fee changes, and/or discount rate changes.
In the event that you disagree with any Shipping Fees charged to your account, you shall submit such complaint to Easyship within thirty (30) days of the fee being charged (“Dispute Period”). Easyship will not review customer requests for Shipping Fee adjustments that are received after the Dispute Period.
You acknowledge and agree that all fees, charges and any other rates or amounts charged by Easyship to you hereunder are exclusive of any applicable value added, sales/use or goods and Services’ taxes (“Transaction Taxes”) which may be levied in connection with the supply by Easyship of the Services to you. Where applicable, you shall be responsible to pay all Transaction Taxes arising in respect of the Shipping Fees or other amounts charged by Easyship to you.
Users may request for a refund from Easyship of any available and unused Account Balance, subject to any deductions in respect of transaction fees or taxes. You are only entitled to exercise this right if your available and unused Account Balance in Easyship exceeds US$ 100 (equivalent to HK$ 779).
Users may cancel any available and unused label and request for a refund accordingly prior to a Shipment being processed. Easyship will refund the Shipping Fee to the User within twenty one days from the date the User requests for such cancellation. In event that the Shipment has already been processed and sent over to the courier, such Shipment may not be cancelled and the User shall be liable for the full Shipment Fee and any other related fees thereof.
For purposes of this Agreement, "Easyship Property" shall mean (a) Easyship’s methodology for the provision of Services; (b) the Developer Tools; and (c) Easyship’s ideas, websites, designs, processes, code, technology, software, copyrights, logos, domain names, patents, trade secrets, trademarks, products and materials. Easyship hereby retains all worldwide right, title and interest in and to the Easyship Property. Any rights not expressly granted herein to the Easyship Property shall be retained by Easyship. You acknowledge that all right, title and interest to the Easyship Property is owned by Easyship.
Other than as permitted herein, you shall not (and you shall not permit others to), directly or indirectly, modify, translate, decompile, disassemble, or reverse engineer any part of the Easyship Property, or otherwise attempt to discern the functioning or operation of the Website or Services; or copy, rent, lease, distribute, or otherwise transfer any or the rights that you receive hereunder. For clarification purposes, all page headers, custom graphics, button icons, and scripts are service marks, trademarks, and/or trade dress of Easyship and you shall not copy, imitate, or use them without our express prior written consent. You may use HTML logos provided by Easyship through our merchant Services, auction tools features or affiliate programs without prior written consent solely for the purpose of directing web traffic to Easyship.com. You shall not alter, modify or change such HTML logos in any way, use them in a manner that is disparaging or otherwise adverse to Easyship or the Services, or display them in any manner that implies Easyship’s sponsorship or endorsement. You shall not (and you shall not permit others on your behalf to): (i) use any robot, spider, scraper or other automated means to access the Easyship Website or Services for any purpose without Easyship’s express written permission, (ii) interfere or attempt to interfere with the proper working of our Website or any activities conducted on the Website, or (iii) bypass any measures Easyship may use to prevent or restrict access to the Easyship Website or the Services.
All materials provided by you under any shall be deemed “Client Property” for purposes of the Agreement. You hereby grant to Easyship a non-exclusive license to the Client Property solely as needed to provide the Services. No other licenses, express or implied, under any intellectual property rights are granted by you to Easyship under these Terms of Service.
Each party ("Recipient") acknowledges that it may receive Confidential Information as defined herein. For purposes of these Terms of Service and subject to the exclusions set forth below, Confidential Information means any information provided to it by the other party ("Discloser") that is marked, labelled or otherwise designated as confidential or proprietary, or that Recipient knew, or should have known, was confidential due to the circumstances surrounding the disclosure.
Information that is subject to one of the exclusions below shall not be Confidential Information. The exclusions include the following: (a) Non-transactional Confidential Information (as defined below), (b) information publicly known at the time of disclosure, (c) information received by Recipient without restriction from a third party, (d) information published or otherwise made known to the public by Discloser, (e) information that was generated independently without reference to the Discloser’s Confidential Information, or (f) information that is required to be disclosed under a court order or pursuant to any applicable governmental rule, regulation or statute, provided that Recipient provide Discloser with prior written notice of such disclosure, (as permitted by law) and the timing for response set forth in the request.
Other than transaction information absolutely required for Easyship to provide, or for you to use the Services, Easyship does not require nor desire any of your proprietary information ("Non-transactional Confidential Information"). You agree not to provide Easyship with any Non-transactional Confidential Information, including, but not limited to, prototypes of new products, without Easyship’s express prior written consent. In the event that you send such Non-transactional Confidential Information to Easyship without Easyship’s prior written consent, then Easyship shall not be obligated to treat such information as Confidential Information.
Recipient shall not use the Confidential Information for any purpose other than as required by these Terms of Service. Recipient shall not disclose the Confidential Information to any third party, other than as required to perform the Services. Recipient shall use at least the same standard of care with the Discloser’s Confidential Information as it does with its own Confidential Information, but in no event with less than reasonable care. Each party acknowledges that breach of this provision would result in irreparable harm to the other party, for which money damages would be an insufficient remedy, and therefore that the other party will be entitled to seek injunctive relief to enforce the provisions of this Section.
Other than transactional information that is retained in the ordinary course of Easyship’s business, each party shall either promptly return all Confidential Information, or confirm that such Confidential Information has been destroyed promptly after receipt of written request from the other party.
Subject to the Terms of Service herein, you hereby acknowledge and agree that Easyship may compile aggregate results from all of, or a selection of your use of the Services, provided that Easyship shall not disclose any information that would individually identify you ("Aggregate Information"). Such Aggregate Information shall be deemed to be Easyship’s Confidential Information. You also hereby agree that Easyship may review and use your individual use of the Services in order to provide Services to you, to evaluate Easyship’s provision of the Services, and to improve Easyship’s Services offerings.
9.1. You agree to indemnify and to hold harmless Easyship, our officers, directors, employees and agents from and against any and all claims, liabilities, damages, losses or expenses, including reasonable attorneys’ fees and costs, due to or arising out of your use of the Services and/or your violation of the Terms of Service. Upon requesting for our Service, you agree to indemnify and hold harmless Easyship from any and all claims for transportation, storage, handling and other charges relating to the goods in respect of the Shipment, including undercharges, rail demurrage, truck/intermodal detention and other charges of any nature, whether or not Easyship accepts such order.
Easyship endeavors to provide the Services in accordance with these Terms of Service. Users acknowledge that the Services and the Website are provided on an “as is” and “as available” basis. Easyship and Easyship’s suppliers expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose and non-infringement for the services, the Website and any third party services. The use of the Services, Website, or third party services shall be at your own risk.
Easyship does not guarantee continuous, uninterrupted or secure access to the Services. Operation of the Services may be interfered with by numerous factors outside of our control. Easyship will make reasonable efforts to process requests for receiving or shipping merchandise in a timely manner but Easyship makes no representations or warranties regarding the amount of time needed to complete processing because our Services are dependent upon many factors outside of our control, such as delays caused by third parties. Easyship is not liable for any direct, indirect, incidental damage, loss of profit, goodwill, use, or data resulting from our inability to provide the Service. We reserve the sole right to discontinue the Website and our Services, including any of the Website’s features, at any time with or without notice to you.
You understand that Easyship does not inspect your goods nor does Easyship take any responsibility for the business decisions that you make and implement through the Services. You acknowledge that Easyship is not the Merchant of Record, nor the Importer of Record, and nor the owner of any product shipped by you through Easyship.
By accepting the Terms of Service, you acknowledge and agree that we do not assume any liability whatsoever for acts, errors, or omissions (including, without limitation, any negligence or willful misconduct) of any third-party service providers with whom you or any of your affiliates may contract, regardless of the purpose.
In no event shall Easyship be liable for any indirect, incidental, special or consequential damages, or damages for loss or damage of Shipments, loss of profits, revenue, data or use, incurred by you or any third party, whether in an action in contract or tort, arising from your access to, or use of, the Website, any content, or any third party websites and content. Other than as set forth below, in no event shall Easyship’s liability under this agreement exceed the monies paid or payable by you to Easyship for the applicable services excluding carrier fees or other third party fees (“damages cap”). In the event of an unauthorized transaction by an Easyship employee or agent, Easyship is only liable for the damages cap. Easyship must be notified within five (5) days after any unauthorized transaction or you acknowledge to waive all damages from Easyship.
You are responsible to provide complete and accurate information in respect of the Shipment, including but not limited to the item category and item value of the Shipment. You shall be responsible for any error, damage, expense or consequence resulting from wrong or incomplete information provided to us. You shall further indemnify Easyship for and hold Easyship harmless from any loss or expense resulting as a consequence of the wrong information provided by you. Easyship shall not be responsible for losses or damages in the event that any item contained in the Shipment is wrongfully declared. Moreover, Easyship is in no way responsible for any damages, losses due to custom practice. Easyship shall not be liable for the accuracy and truthfulness of the information provided by you.
When you schedule a Shipment with Easyship and purchase a shipping label, you have the option of choosing between a DDU Shipment or a DDP Shipment. In DDU Shipments, you choose not to pay in advance for any taxes and duties in respect of the Shipment arising in the destination country, of which the receiver will be billed accordingly. By using DDU Shipment, Users acknowledge that any local customs charges, import taxes, import duties, last-mile delivery fee, or in general any extra charge(s) regarding the Shipment (“Taxes and Duties”), will be of the receiver’s sole responsibility. Easyship shall not be liable for any discrepancies between the Shipping Fee by Easyship and any local fee, or additional delivery fee charged to the receiver.
In the event that you wish to avoid the receiver for being charged any additional fee, you may use DDP Shipment, in which you agree to pre-pay the Taxes and Duties in respect of the receiving country at the time you purchase the shipping labels.
Easyship will provide to you an estimate of the Taxes and Duties prior to each Shipment for your reference (“Estimate”). For DDU Shipments, such Estimate shall be for reference only and the Shipment may be subject to other additional charges depending on the local custom practices of the destination country. For DDP Shipments, Easyship guarantees that such Estimate shall be binding and any Taxes and Duties payable by the User shall not exceed the Estimate provided by Easyship. The Users shall not be liable for any discrepancy between the Shipping Fee by Easyship and any local fee, or additional delivery fee provided that all information in respect of the Shipment submitted to Easyship by the User is complete and accurate. Easyship reserves the right to charge a User using DDP Shipments additional fees in respect of excessive Taxes and Duties resulting from the incomplete and/or inaccurate information provided by the User used to compute the Estimate.
Easyship shall not be liable for any loss, delay, or damage of items shipped, while in the hands of a local custom. In addition, Easyship shall not be held responsible in the event that the local custom confiscates, holds, or denies release of the Shipment to the receiver.
Easyship is a technology platform that connect shippers and couriers. In no circumstances that Easyship will be liable for any Services provided by any Courier. Easyship is not liable for any damage, destruction, or loss of Shipment, late delivery, and issues with the tracking, by the Courier. Easyship is not liable for acts, errors, or omissions (including, without limitation, any negligence or willful misconduct) of any third-party service providers (including, without limitation, any delay, wrong, or missed pickup by the Courier). Also if you buy a shipping label from a Courier that does not provide any pickup service, you agree to be responsible to deliver the Shipment to the designated drop-off point. Easyship is not liable for the delivery time information shown on the Website. Easyship is not responsible for any delayed delivery.
Further to the above, Easyship connects warehouse service providers with potential clients. You acknowledge and agree that we do not assume any liability whatsoever for acts, errors, or omissions (including, without limitation, any negligence or willful misconduct) of any third-party service providers with whom you or any of your affiliates may contract, regardless of the purpose.
Easyship is not liable for any fees, expenses, resulting as a consequence of a change of information from your side (for example change of address, order cancellation, or order call-back), after a Shipment has been confirmed and paid for on Easyship. Easyship is not liable for any delay in the generation of shipping documents.
You may purchase an insurance coverage for your Shipments through Easyship. All rules, terms and policies related to shipping insurance offered through the Site shall be governed by the Insurance Terms and Conditions found by clicking here
13.1. You have the right to terminate your account at any time by sending a cancellation request to [email protected]. Subject to earlier termination as provided below, Easyship may terminate your account and these Terms of Service at any time by providing thirty (30) days prior notice to the administrative email address associated with your account. In addition to any other remedies we may have, Easyship may also terminate these Terms of Service upon thirty (30) days’ notice (or ten (10) days in the case of non-payment), if you breach any of the Terms of Service or conditions of these Terms of Service. Also, Easyship reserves the right to modify or discontinue, temporarily or permanently, the Services (or any part thereof). Except as provided above, upon any termination of your account, Easyship may store all of Your Content on the Services (if any), or it may be permanently deleted by Easyship, in its sole discretion. Easyship will reimburse the balance within ninety (90) Days.
Please note, while disagreements sometimes arise, Easyship wants to address any complaint with the Services in a proactive manner. Please log a support case for resolution, you can send an email to [email protected]. If you feel an escalation is merited, please email [email protected] regarding your unresolved case and your concern. For purposes of clarity, this does not waive the notice requirement set forth below.
These Terms of Service shall be governed by the law of the Hong Kong Special Administrative Region of the People's Republic of China. By using our Services, you agree to submit to the exclusive jurisdiction of the Hong Kong Court.
If any provision of these Terms of Service is held invalid or unenforceable by a court of competent jurisdiction, such provision shall be modified to the extent necessary to make such provision valid and enforceable and the remaining provisions of these Terms of Service shall remain in effect and enforceable in accordance with their Terms of Service.
Failure or delay of Easyship to exercise a right or power under these Terms of Service shall not operate as a waiver thereof, nor shall any single or partial exercise of a right or power preclude any other future exercise thereof.
You agree that Easyship may provide notice to you by posting it on our Website, emailing it to the email address listed in your account, showing a notification when you login to your account, or mailing it to the street address listed in your account. Such notice shall be considered to be received, read and understood by you within 24 hours of the time it is posted to our Website or emailed to the email address listed in your account. If the notice is sent by mail, we will consider it to have been read and understood by you within 24 hours of the time it is delivered. Easyship reserves the right to terminate your account if you withdraw your consent to receive electronic communications.
You may not transfer or assign any rights or obligations you have under this Agreement without Easyship’s prior written consent and any attempted assignment without that consent will be void. Easyship reserves the right to transfer or assign this Agreement or any right or obligation under this Agreement at any time. Subject to the foregoing provisions of this Section, these Terms of Service shall be binding on and inure to the benefit of the parties’ successors and assigns.
Easyship shall have the right to collect from you its reasonable costs and necessary disbursements and attorneys’ fees incurred in enforcing these Terms of Service.
Easyship shall not be liable for any delays or inability to perform the Services caused by forces beyond Easyship’s control including, without limitation, acts of God or acts of third party Service providers including but not limited to carriers and postage systems. When goods are ordered out, in the case of acts of God, war, terrorism, public enemies, seizure under legal process, strikes, lockouts, riots and civil commotions, or any reason beyond Easyship’s control, or because of loss or destruction of goods for which Easyship is not liable, or because of any other excuse provided by law, Easyship shall not be liable for failure to carry out such instructions.