What's new at Easyship? Learn about all of our software and product updates, new courier additions and other company updates in one place. Right here! Scroll through to catch up on previous updates and new features to help supercharge your eCommerce and crowdfunding shipping.
The New Insurance Claims Portal is Live!
Filing insurance claims for shipments now takes just a couple minutes. Our new claims portal lets buyers file in record-fast time for a streamlined customer experience. Merchants can file right in their Easyship dashboard for maximum convenience.
Insurance at Checkout is Live for All Shopify stores
Insurance at Checkout is a new free cart plugin that boosts conversions for Shopify merchants. Shoppers are wary of unfamiliar merchants, and this lack of trust thwarts sales.
With Insurance at Checkout, buyers get the peace of mind they need to purchase. Shopify carts now display the option to add third-party insurance from Easyship, reassuring shoppers with full package protection in the case of any loss, damage, theft or merchant mishap. Insurance at Checkout works because confidence drives conversions.
Link Your Own Account with Canada Post
Easyship lets merchants use their own pre-negotiated rates as a complement to our discounted rates. Canada Post shippers can now link their own rates in their shipping dashboard to save more on every shipment.
Unlimited Tags Now Available in Revamped Shipping Rules
Want the the ability to customize your shipping automation any way you like? Merchants using the Shipping Rules feature can now set unlimited tags for absolute control over our automated shipment management system.
Return Labels are Now Live with USPS Shipments
Merchants can now generate a pre-paid return label automatically with all USPS shipments. This simplifies the returns process for customers, and helps merchants to provide a streamlined post-purchase experience.
New Feature for Crowdfunding: Easyship Collect
Easyship Collect is a new email survey tool that allows backers to upgrade their shipping, prepay duty and tax, plus add insurance. It's the only shipping tool for crowdfunding, and it offers much-needed flexibility to campaign managers.
Backers pay for all upgrades while campaigns are charged a 5% processing fee on upgrades purchased. Finally, backers can get the premium shipping experience they expect in the eCommerce age.
Now You Can Set Shipping Rules by Postal Code
Our shipping rules feature lets you automate your courier service based on key shipping factors like SKU, delivery destination, package weight, etc. Now you get mega-granular about courier selection with the ability to set couriers by postal code, or zip code. This way you have even more control over your shipping costs.
Send Custom Tracking Emails
Want to send tracking info plus the content of your choice? Now you can. Override the email automation to customize your tracking outreach in the following areas:
- Email subject line
- Top section of email copy
- Courier name
Our Press Center is Now Live
Visit our new Press page to access media resources, view press highlights, announcements and more. This is where we share our successes, so hop on over to see what people are saying as we continue to grow.
Our rate calculator page got a little refresh
Less is more in design, and we've de-cluttered the interface for easier rate-comparison action.
Our Multi box is live in Beta!
You can now manually add multi boxes within one shipment while creating or updating manually.
New Shipping Rule Condition: Destination State
Our shipping rules feature lets you automate your courier service based on key shipping factors like SKU, delivery destination, package weight, etc. Now you get granular about courier selection with the ability to set couriers by state. This gives you even more control over your shipping costs. Destination State is now live!
A Freshly Updated Duties & Taxes Calculator
We've updated our popular duties and taxes calculator with a fresh design to help you easily navigate to the various product categories when getting an estimate. With this calculator you can quickly get a quote on the taxes and duties that will be due when shipping to countries around the world. You can get started here.
Now You Can Ship from Multiple Addresses
These days, an ecommerce business is often run from multiple locations. You need to be able to ship from each of those locations, and sometimes from multiple locations for a large shipment. In this new release, we're happy to solve this problem for you. On the Ship From section, you can easily choose between multiple locations that you have stored on your account, or have used for past shipments. If you it's a new address, you can easily save it for future use when setting up the shipment.
Pro Tip: Set up a shipping rule to assist you with shipping from a specific address. You can learn more about this feature in our Help Center article.
New Shipping Terms Glossary
There are a lot of terms and phrases in the shipping and logistics industry that can be confusing for people. We're here to help! Our team has put together a new glossary with all of the definitions and lingo you need to understand this fast growing, complex industry. You can bookmark this page and anytime you come across something you don't understand, open it up and we'll have the answer.
Revamped Crowdfunding Calculator
We're excited to share our revamped crowdfunding calculator. We've improved the accuracy of the quotes for your next campaign which will allow you to better calculate the shipping options that will guarantee the most profitable campaign. You can get started here.
Strengthening Our Partnership with UPS
As one of the leading global couriers, we know the important of UPS for merchants. We're excited we're now an official UPS ready partner, which means we can work even closer with the UPS team to deliver the highest quality app integration to better serve our customers. There are no direct changes that impacts service, however existing customers may need to re-link their UPS account from the dashboard. If you need assistance, head over to our help center article for a step by step walkthrough of linking to your UPS account.
New FedEx Compatible Features Including Updated Courier Lanes
We're excited to share a few new FedEx compatible features for customers linking to their own FedEx accounts.
Broker Select Option (US, CA, APAC, EU, UK)
Now you can save your own brokers and use them for international shipments.
Smart Post (US)
Now you can add your Smart Post Hub ID and Endorsement to your FedEx account and enable Smart Post services (Parcel Select, Bound Printed Media, Media, Presorted Standard)
New FedEx Courier lanes include: Home Delivery Premium (US), Saturday Services (US), Signature Services (US), Priority Alert (US, CA, APAC, EU, UK), Third-Party Consignee (US, CA, APAC, EU, UK)
New FedEx link your own account services include: Extra Hours (US), 2Day AM (CA),Distance Deferred (GB), Next Day (early morning, mid-day, afternoon) (GB & PL), Express (EU), Connect Plus (EU, US, CA)
New API Status Page is Live
Now you can check the status of the Easyship API directly from our new status page, and you can even sign up for notifications.
New Feature: Bulk Edit Shipments
We know streamlining your shipping process is important, and for many merchants, that means working with bulk orders and shipments. With our new bulk edit feature, we've made it easy for you to now edit a single Shipment property for as many shipments as you want, without limitation. We know this will speed up the process for many of you, saving you time to focus on selling more products to your customers. To learn more about the feature, head over to our help center article.
Shipping Documents Preview and Print
In the past, you were required to download documents into a Zip file before you were able to print them. With this new feature, we've made it simple for you to preview and print directly from the Easyship dashboard. When you select a label, and then Generate All Documents, they will be included in a new printing queue. You have the option to print the documents or if you prefer, download them as a PDF. In the settings, you can go to Printing Options to change the dimensions of the document if you need to as well. This new feature is available only for NEW batches of documents that are generated. Old documents will continue to only have the Download option available. To learn more about the feature, please visit our help center article for a detailed explanation of the feature.
New Feature: Tax ID Field to Streamline Compliance
Several countries including Brazil and South Korea now require a Tax ID displayed on the shipping label for imports. In our latest update, we've added a new Tax ID field to make sure you have it clearly filled out when it's required. We also sync up with partners like Shopify to make sure the information matches. Learn all of the details in our blog post.
How Easyship Protects Your Personal Data
It's important to us that we're transparent with you about how we use your personal data and protect your privacy. We've outlined our GDPR policy and EU-U.S. Privacy Shield Framework for you to review, as well as shared why privacy and data protection are important for eCommerce. You can read more in our blog post here.
New Address Book Feature
Now you can easily find previously used addresses when creating a shipment. This feature will help you save time when shipping to those repeat customers. Once you start typing, we'll show up to 10 possibilities so you can quickly autofill. The option is available for these fields:
- Receiver Name
- Company Name
- Contact Number
If you don't want to use the feature, it can be disabled in the settings. To learn more, visit our Help Center article.
New Feature: Pickup Fees
Some couriers that we work with charge a separate fee to customers a for pickup. This might be due to the location of the residence or business or for other reasons. With this update, merchants now have the option to pass this fee on to your customer. By default, the setting is for all pickup fees to be charged to the customer but this can be changed in your setting. This feature is currently available for customers in the United States, Hong Kong and Singapore.
Canada Import Tax Changes
The Canada Border Services Agency (CBSA) has released the Import Tax Changes from the The Canada-United States-Mexico Agreement.
According to the release, under the trade agreement, Canada has agreed to maintain a de minimis threshold of at least $150* for customs duties and $40 for taxes at the time or point of importation of goods shipped by courier from the United States or Mexico. There are otherwise no changes to Canada’s existing de minimis framework.
Accordingly, postal shipments from the United States or Mexico, as well as any courier or postal shipments from any other country, will continue to have a customs duty and tax remission threshold value of up to $20. The new thresholds will apply as of the date the trade agreement enters into force (July 1, 2020).
View the full release here: https://www.cbsa-asfc.gc.ca/services/cusma-aceum/lvs-efv-eng.html
Now you can ship with Asendia
Founded by La Poste and Swiss Post, now merchants can take advantage of Asendia Country Tracked and Asendia Fully Tracked for shipments across the globe. Start shipping with Asendia today!
Easyship Joins the Zoho Marketplace
We’re excited to announce Easyship is now part of Zoho Marketplace, allowing businesses to easily integrate with Zoho Inventory and Zoho Commerce. This integration empowers Zoho's customers to grow their business through cross-border shipping.
Easyship Joins the Shopify Plus Marketplace
With Easyship’s inclusion in the Shopify Plus Certified App program, leading enterprise merchants will gain access to omnichannel shipping solutions to power global growth.
“Shopify Plus merchants can now enjoy the enterprise logistics and fulfillment support needed to increase sales and ensure customer satisfaction, from checkout to delivery,” said Tommaso Tamburnotti, Co-Founder of Easyship.
New Dashboard for the Easyship Helpcenter
With this new dashboard, you can login using your Easyship username and password, and easily manage your open queries by using MY TICKETS. To learn more, visit our Help Center article!
A Smoother Transition from Packed to Shipped
The new Manage Pickups page allows you to easily check the status of a group of shipments by a particular courier so you can quickly know the status, and if necessary make changes. If you encounter problems, you can now easily take direct action to request support from many of the couriers in our network to make sure any issues are properly addressed.
Automate Your Shipping Workflow with Zapier and Easyship
This new partnership allows business owners to streamline their shipping automation, and reduce the amount of time they spend on manual tasks. Our goal is to make Easyship accessible to SMBs regardless of the tools they use, so they can gain access to our discounted shipping rates and global scalability.
Saved Views for Speedier Shipment Management
We’ve introduced a new feature for the dashboard, Saved Views, which allows you to easily save your filters from the Advanced and Manage shipments pages, saving you from entering the filter criteria each time.
New International Shipping Solutions in Europe
- In France we’ve added couriers Colissimo and Chronopost, as well as services from UPS and DHL Express.
- In Germany, customers now have access to UPS Standard and Express Saver as well as DHL Express services
- Customers in Italy can now ship through Poste Italiane, UPS Standard, FedEx International
- In the Netherlands, customers can ship internationally with PostNL and FedEx International.
- Customers in Spain can now ship through DHL Express.
New Design for Store Pages
We’ve revamped the store page to provide a cleaner look, and you will also notice that we provide some Easyship tips through your notifications, which you can always turn off if you don’t find them useful.
Updated USPS Flat Rate (International) Box Sizes & Prices
We have all new and updated USPS flat rate tables so you can easily find the rates for various package sizes.
New Guide: Managing eCommerce Returns
We’re excited to launch our latest guide: Managing eCommerce Returns. Our guide provides in-depth insights on the Impact of Product returns, Effective Management Strategies & How to Create a Good Return Policy for Your eCommerce Store.
Manage your Shipments Better with Easyship’s New Tags
We’ve introduced an all-new tag feature to Easyship to help you keep track of your shipments and organize them as you see fit.
Improved Advanced Search Experience
Our drastically improved Advanced Search is now lightning-speed fast! We’ve also added new filtration options so that searching through your shipments is faster, more powerful, and more flexible.
More International Shipping Solutions
- Easyship users in Singapore shipping with FedEx and UPS can now schedule pickups! If you can’t find this in your account, please reach out to your account manager - they’ll be able to show you how to access it and find great rates!
- For retailers with large customer bases in Europe, we’ve added a new service with Aramex which offers great rates for shipping from Singapore to the EU!
- In the United Kingdom, we’ve reintroduced the DPD dropoff service!
- UK users will also be able to access pickup services with great rates for FedEx and DHL Express - we’ve also got exciting new services coming soon, so stayed tuned!
- In case you missed it, in June, we introduced Easyship’s Flat Export Rate for affordable international shipping!
New Notification Center is Now Live for Everyone
The notification Center will provide regular updates through the shipment creation process. These were previously only sent by email; now, you can still receive the emails, but you’ll also see the alerts in the top left of your Easyship account when you log in!
Improved Country Grouping for Shipping Rules
Easyship merchants now have more control over creating country-based shipping rules on the platform. Before, adding a shipping rule that applied to multiple countries was cumbersome and time-consuming.
Save on Shipping with our Flat Export Rates
To help you access more affordable international shipping, we consolidated several shipping solutions to offer you one discounted service. Easyship’s Flat Export Rates are based on your parcel’s weight, so you’ll never pay more than you should.
International Shipping Solutions:
- Easyship users in Singapore can now access FedEx International Priority shipping solutions to provide express international shipping for their clients and customers.
Stay on Top of Your Shipments with the New Notification Center
The Notification Center will give you regular updates throughout the shipment creation process. Previously, these were sent by email; while you can still choose to receive the emails, you can now see all these alerts in the dedicated Notification Center on the dashboard.
Get Through the Pandemic with Our COVID-19 Resources
We’ve put together a complete lineup of COVID-19 resources, ranging from partner offers and courier operations updates to guides for managing your shipping during this time.
New International Shipping Solutions
- Easyship users in Australia can now use TNT international services to send parcels around the world!
- Also in Australia, our eFulfillment clients now have access to DHL’s eCommerce services. Most people are shopping online these days, so if you’re an online merchant in Australia, these services will be a big help for keeping up with your orders.
Experience Greater Usability with Product Listings
This month, we’ve made further changes to the way you create product listings so that it’s more intuitive and gives you more clarity over managing multiple stores. The improved product listing process involves a clearer workflow which is more user-friendly and instructional. Users can now see exactly which store they’re adding products to.
A New Way of Entering Shipment Sizing for Rate Calculations
Size matters when it comes to calculating shipping rates. That’s why, to make things easier for everyone, we’ve changed the way you can enter details when creating shipments.
This means that shipping rates will be calculated slightly differently now. Here’s what’s going to happen.
- The Easyship system will now automatically calculate box size (and shipping rates) based on the information you’ve previously provided in the product listing section.
- This means, if you want to edit product size and dimensions for a shipment, you’ll have to do this beforehand in the product listing editor.
- If there is no appropriate product listing in your account, the system will use the box size you enter in the shipment creator to calculate your shipping rate.
- If you don’t enter a box size, the rates will be calculated using deadweight only. This may result in rate adjustments later, so we recommend that you provide accurate box sizes when creating your shipments.
New International Shipping Solutions
- Canpar Express is now live on Easyship! Canadian clients can now use the Ontario-based courier for a range of domestic and international services through their dashboard. This includes Canada-wide ground, express, 10AM, and noon services, along with cost-effective international deliveries to 215 countries.
- In Australia, our merchants can now access FedEx International Economy (2-4 days for Asia; 3 days for US; 3-4 days for Europe) and FedEx International Priority (1-3 days for delivery) services through their account.
Squarespace x Easyship Integration is Live
We gave you a sneak peek last month, but we’re excited to announce that our integration with Squarespace is now live! Now, Squarespace merchants can easily integrate the Easyship extension with their store and get access to the full range of Easyship tools to simplify their shipping process. Plus, sellers can now sync directly to Easyship and update tracking with just a few clicks.
Take Control of Your Shipping Insurance
Previously, insurance was calculated as a percentage of the total value of a shipment (that’s the shipping cost plus the product value). And, if things went wrong, the sender would receive a 100% refund of the total cost. However, it became clear to us that many of you wanted lower insurance fees and more flexibility in what was covered. That’s why you can now decide the way your insurance is calculated.
Now, you can choose from three methods of insurance calculation:
- Insure just the selling price of the item.
- Choose a percentage of the selling price as insurance.
- Set your own price as the insurance value.
Managing Product Listings Through Your Easyship Dashboard Just Got Easier
We’ve revamped the way our product listings work so that they’re more intuitive - and much easier for you to manage. Before, updating values such as product weight and dimensions was a bit of a task. You had to upload a CSV file. It also could only be done through direct integrations. Now though, you can edit values directly in the Easyship dashboard using a bulk editor. The result? It’s much faster and easier for you to change details on your product listings.
New International Shipping Options
- Australian clients can now use CouriersPlease! The well-known courier is great for express deliveries in Australia and also offers signature-on-delivery or authority to leave (no signature required) services.
- Hong Kong fulfillment clients will now be able to use FedEx First for international shipments. This is FedEx’s fastest service and offers delivery as early as 8am on the next business day in certain locations.
- Our merchants in the UK now have access to affordable international shipping with UPS’s Worldwide Saver service, which offers delivery within 1-5 business days.
Give Your Customers More Options for Paying Taxes
As well as showing options to pay on delivery, you can allow your customers to see options to prepay taxes and duties straight away. The best part is that Easyship users can now set up these checkout options through automated shipping rules on our platform!
New International Shipping Solutions
- Hong Kong-based eFulfillment clients can now use DHL eCommerce Parcel Direct Expedited to reach customers in India and Thailand.
- DHL eCommerce Packet Plus International is now available to Hong Kong eFulfillment clients to reach 41 countries across the globe.
- Australian Cloud and eFulfillment clients can now use UPS Worldwide Shipping to ship directly to 39 major destinations.
Indiegogo and Easyship Announce Exclusive Partnership
We've started 2020 off with a bang as Indiegogo named us as the exclusive shipping and fulfillment tool for their users to increase scalability for crowdfunders. Read the full announcement.
“[This] partnership with Easyship further illustrates our commitment to providing merchants access to the highest-caliber technologies and service providers in the industry,” said Andy Yang, CEO of Indiegogo. “The results our clients have seen through their work with Easyship is tremendous, and we’re excited to offer this transparency and streamlined flexibility to our online brands.”
For more details, visit our new partnership page.
Understand Easyship Features at a Glance
Easyship has tons of great features for your online store. From eCommerce store integration to shipping management to customer management, we have you covered. Check out our new & improved features list page to make sure you are using your Easyship account to its full potential.
LalaMove Available for Singapore Clients
Clients in Singapore now have another option for their eCommerce and logistics needs: LalaMove! Combine the power of Easyship’s label generation, shipping automation and pre-negotiated rates with LalaMove’s shipping expertise for cheaper and more efficient shipping.
You can now integrate Easyship with Netsuite! We're proud to now be featured on SuiteApp. Contact us if you’d like to connect your Netsuite account to Easyship!
2019 Holiday Shipping Playbook
The holidays are approaching fast!
To get your business ready, be sure to check out Easyship’s new 2019 Holiday Shipping Playbook. The guide offers useful tips and information on how to develop your holiday shipping strategy and key shipping cutoff dates for major couriers, Amazon and international shipping.
Don’t get a lump of coal in your company’s Q4 results this year - use our guide to stay ahead of the holidays!
New Country Pages
Our Country Guides have been given a facelift! Each revamped page features not only a sleek, modern UX, but additional information to make shipping to each country more transparent and easier to understand.
Check them out so your business can take on the world!
Easyship is now able to provide prepaid coverage to avoid any post-delivery residential surcharges - added fees some couriers include to shipments delivered to residential addresses.
This also means the cost of this coverage can be included in the shipping costs to the parcel recipient when using Easyship Rates at Checkout.
The residential address identifier can be used in a number of different ways.
If manually creating a shipment from the U.S. or Canada, Easyship’s residential address identifier will confirm if the address is residential or not. If the address is determined to be non-residential, there will be no charge or adjustment to the shipment.
If the intended destination isn’t marked as residential, but the residential address identifier confirms it is indeed a residential address, a notification will be displayed to highlight this.
For the rest of the world when shipping manually, the residential surcharge will be added to the shipment at a discounted price if the user marked the address as residential.
If the address isn’t marked as residential, no added surcharges will be included. However, an adjustment may be added by the courier after delivery if the shipment is deemed to be sent to a residential address.
The residential address identifier also works with shipping rules and automations.
Users are now able to add a shipping rule regarding residential surcharges. Provided that residential address fees are always included, you’ll never receive any adjustment for shipments post-delivery for residential surcharges.
Our new Domestic Shipping Guide is now live! Check it out for useful insights and strategies to craft your domestic shipping strategy from top to bottom.
USPS Flat Rates
Easyship now offers USPS Flat Rate shipping solutions!
To activate this new option, simply sync all of your item dimensions in the Products function, go to the Boxes section of your dashboard and enable the “Auto” feature where you see any flat rate box options to allow the Easyship algorithm to automatically apply the best available box for you, depending on the cost of shipping.
Learn more about how USPS Flat Rates compare to USPS Priority Mail here!
CSV Files for Shopcada and Shopee Merchants
Easyship now allows merchants using Shopcada and Shopee to upload their orders using CSV files. This makes uploading orders on both eCommerce platforms much simpler and more convenient for users, letting them run their businesses more seamlessly and efficiently.
Advanced Free Shipping Configuration
This great new update allows Easyship checkout feature users to configure settings to reward their customers in specific countries for spending a certain amount. It can easily be configured in the Checkout setting of your store so you can provide discounted or even free rates based on spending for customers on a more specific country-by-country basis. In addition, you can now create as many shipping configurations for this as you want, as opposed to just one before.
The new feature displays in your checkout with the discounted rates applied. It’s also very flexible and can easily be configured by minimum spend, maximum discount applied and destination country of shipment.
New Billing Page
We’ve also overhauled our billing page so you can now easily see your billing by transactions, invoices, credit notes and receipts. Within these, you can now also filter depending on your needs, allowing you to quickly export relevant data into your accounting and ERP software with just a few simple clicks!