DPEX Documents

Common questions about DPEX Documents

• How does DPEX Documents work?

  To create a shipment with DPEX Documents, you must enter your shipment details (such as address and item details) and purchase a shipping label. Print out your shipping labels and attach to your package. The courier will collect your parcel at the pre-arranged time. From there, DPEX will arrange shipment to your final destination.

  This whole process can be managed on the Easyship platform.

• How do I track a DPEX Documents shipment?

  You can track DPEX Documents shipments using the tracking number for the shipment provided and visiting the DPEX website.

• How do I contact DPEX for a shipment?

  You can generally contact DPEX at their website or calling +852 8106 3232. In most cases, shipments created on the Easyship platform will provide you all the visibility you need on a shipment.

• What are the shipping rates for DPEX Documents?

  Pricing varies based on shipment details and destination.

  Signup today for a free Easyship account to see the most accurate rates for DPEX Documents and other services we offer.

• How long will delivery take for a DPEX Documents shipment to Singapore?

  Delivery time varies on origin and destination.

  Signup for an Easyship account to see delivery time for all available couriers in your location.

• Is there a DPEX location near me?

  You can find the full list of DPEX locations in Hong Kong here.

• What can I ship with DPEX Documents?

  DPEX Documents do not have many restrictions on what you can ship, however you should be mindful that things such as alcohol, food & other items are generally restricted to most locations. With DPEX Documents, documents Only

• Does DPEX Documents require a signature on delivery?

  DPEX Documents shipments do require a signature on delivery. For a delivery to be completed, somebody will need to be at the destination address to receive the shipment.

• How does DPEX Documents work with Easyship?

  Easyship will detect when a shipment is eligible for a DPEX Documents shipment and show this as an option when preparing shipments. Further details on preparing shipments and obtaining the right boxes can be found here.