DPEX Documents

Common questions about DPEX Documents

• How does DPEX Documents work?

  To create a shipment with DPEX Documents, you must enter your shipment details (such as address and item details) and purchase a shipping label. Print out your shipping labels and attach to your package. The courier will collect your parcel at the pre-arranged time. From there, DPEX will arrange shipment to your final destination.

  This whole process can be managed on the Easyship platform.

• How do I track a DPEX Documents shipment?

  You can track DPEX Documents shipments using the tracking number for the shipment provided and visiting the DPEX website.

• How do I contact DPEX for a shipment?

  When shipping with Easyship you do not need to contact DPEX. All the information you need about your shipments is available to you through the Easyship platform. If you want to learn more about DPEX you can learn more at their website or calling +852 8106 3232.

• What are the shipping rates for DPEX Documents?

  Pricing varies based on shipment details and destination.

  Signup today for a free Easyship account to see the most accurate rates for DPEX Documents and other services we offer.

• How long will delivery take for a DPEX Documents shipment to Singapore?

  Delivery time varies on origin and destination.

  Signup for an Easyship account to see delivery time for all available couriers in your location.

• Is there a DPEX location near me?

  You can find the full list of DPEX locations in Hong Kong here.

• What can I ship with DPEX Documents?

  DPEX Documents do not have many restrictions on what you can ship, however you should be mindful that things such as alcohol, food & other items are generally restricted to most locations. With DPEX Documents, documents Only

• Does DPEX Documents require a signature on delivery?

  DPEX Documents shipments do require a signature on delivery. For a delivery to be completed, somebody will need to be at the destination address to receive the shipment.

• How does DPEX Documents work with Easyship?

  Easyship will detect when a shipment is eligible for a DPEX Documents shipment and show this as an option when preparing shipments. Further details on preparing shipments and obtaining the right boxes can be found here.